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BT Wholesale - Broadband Incident Report | |||||||||
Please read the following incident report as it could have an impact on some of your end users | |||||||||
BT Incident Reference: | 2049 | Issue : | FINAL | ||||||
Detected Date: | 27/01/2008 | Detected Time: | 04:27 | ||||||
Start Date: | 27/01/2008 | Start Time: | 04:26 | ||||||
Actual Clear Date: | 27/01/2008 | Actual Clear Time: | 05:52 | ||||||
Incident Headline: | : HIGHWAY MUX 102 : LOSS OF SERVICE | ||||||||
Incident Details: | Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues. | ||||||||
Progress Details: | Service has been restored by completing a Power Cycle This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused. | ||||||||
Dialling Codes Affected: |
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Incident Manager - Automatic Mailer.
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System Time Stamp: 27/01/2008 06:02
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