Tuesday, November 25, 2014

Broadband Incident Report : : CAERWYS MUX 301 : LOSS OF SERVICE : Reference 45694 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45694   Issue : 2  
  Detected Date: 25/11/2014   Detected Time: 08:09  
  Start Date: 25/11/2014   Start Time: 08:08  
  Anticipated Clear Date: 25/11/2014   Anticipated Clear Time: 10:08  
  Next Update Date: 25/11/2014   Next Update Time: 09:11  
     
  Incident Headline: : CAERWYS MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Loss of internet services for {483} Broadband customers.Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.



 
  Dialling Codes Affected:
01352To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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