Broadband Incident Report : : SHREWSBURY NODE 10005 : PARTIAL LOSS OF SERVICE : Reference 23195 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23195		Issue :	1
	Detected Date:	17/08/2010		Detected Time:	05:22
	Start Date:	17/08/2010		Start Time:	05:18
	Anticipated Clear Date:	17/08/2010		Anticipated Clear Time:	07:18
	Incident Headline:	: SHREWSBURY NODE 10005 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01686 01948 01952

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System Time Stamp: 17/08/2010 05:32

Broadband Incident Report : : HOMEGATEWAY 0 FOR AFFINITI SERVICE PROVIDER : LOSS OF SERVICE : Reference 23029 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23029		Issue :	FINAL
	Detected Date:	14/08/2010		Detected Time:	20:03
	Start Date:	14/08/2010		Start Time:	20:00
	Actual Clear Date:	15/08/2010		Actual Clear Time:	17:51
	Incident Headline:	: HOMEGATEWAY 0 FOR AFFINITI SERVICE PROVIDER : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a SELECT ONE OF THE OPTIONS BELOW Fibre respiced. This issue may have been due to SELECT ONE OF THE OPTIONS BELOW a Fibre Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 15/08/2010 18:21

Broadband Incident Report : HOMEGATEWAY 0 FOR AFFINITI SERVICE PROVIDER : LOSS OF SERVICE : Reference 23029 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23029		Issue :	6
	Detected Date:	14/08/2010		Detected Time:	20:03
	Start Date:	14/08/2010		Start Time:	20:00
	Anticipated Clear Date:	15/08/2010		Anticipated Clear Time:	19:00
	Incident Headline:	HOMEGATEWAY 0 FOR AFFINITI SERVICE PROVIDER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 15/08/2010 17:35

Broadband Incident Report : MANCHESTER : PARTIAL LOSS OF SERVICE : Reference 23046 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23046		Issue :	FINAL
	Detected Date:	15/08/2010		Detected Time:	03:11
	Start Date:	15/08/2010		Start Time:	03:00
	Actual Clear Date:	15/08/2010		Actual Clear Time:	04:59
	Incident Headline:	MANCHESTER : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01142 01204 01229 01246 01253 01254 01257 01270 01274 01282 01298 013133 013144 01403 01484 015125 015126 015135 015152 015170 01524 01538 01544 016122 016123 016124 016125 016134 016143 016165 016172 016176 016179 016192 01623 01653 01695 01704 01706 01721 01744 01745 01756 01768 01772 01773 01782 01824 01827 01925 01942 01946 01952 01978 0283026 01946 01952

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System Time Stamp: 15/08/2010 05:28

Broadband Incident Report : : MANCHESTER : PARTIAL LOSS OF SERVICE : Reference 23046 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23046		Issue :	1
	Detected Date:	15/08/2010		Detected Time:	03:11
	Start Date:	15/08/2010		Start Time:	03:00
	Anticipated Clear Date:	15/08/2010		Anticipated Clear Time:	05:00
	Incident Headline:	: MANCHESTER : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01132 01142 01204 01229 01246 01253 01254 01257 01270 01274 01282 01298 013133 013144 01403 01484 015125 015126 015135 015152 015170 01524 01538 01544 016122 016123 016124 016125 016134 016143 016165 016172 016176 016179 016192 01623 01653 01695 01704 01706 01721 01744 01745 01756 01768 01772 01773 01782 01824 01827 01925 01942 01946 01952 01978 0283026 01946 01952

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System Time Stamp: 15/08/2010 03:36

Broadband Incident Report : : MANCHESTER CENTRAL MSAN 302 : INCIDENT CANCELLED. : Reference 23045 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23045		Issue :	FINAL
	Detected Date:	15/08/2010		Detected Time:	03:14
	Start Date:	15/08/2010		Start Time:	03:14
	Actual Clear Date:	15/08/2010		Actual Clear Time:	03:14
	Incident Headline:	: MANCHESTER CENTRAL MSAN 302 : INCIDENT CANCELLED.
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Card Change Card Reseat Configuration Connector Change Connector Reseat Power Cycle Reboot Of Application Reboot of a Card Reboot of Software Reset of Application Reset of a Card Reset of Software Shelf Change Software Download Software Upload Incident cancelled has been caused by IMT23046/10. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	016122 016123 016124 016192

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System Time Stamp: 15/08/2010 03:35

Broadband Incident Report : : MANCHESTER CENTRAL MSAN 302 : LOSS OF SERVICE : Reference 23045 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23045		Issue :	1
	Detected Date:	15/08/2010		Detected Time:	03:14
	Start Date:	15/08/2010		Start Time:	03:14
	Anticipated Clear Date:	15/08/2010		Anticipated Clear Time:	05:14
	Incident Headline:	: MANCHESTER CENTRAL MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	016122 016123 016124 016192

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System Time Stamp: 15/08/2010 03:25