Broadband SERIOUS Incident Report : : MANCHESTER NODE 13226 : LOSS OF SERVICE. : Reference 16795 : Issue FINAL :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16795		Issue :	FINAL
	Detected Date:	09/07/2007		Detected Time:	17:36
	Start Date:	09/07/2007		Start Time:	17:36
	Actual Clear Date:	09/07/2007		Actual Clear Time:	23:47
	Incident Headline:	: MANCHESTER NODE 13226 : LOSS OF SERVICE.
	Incident Details:	On 9th July, BT experienced issues at Manchester node 13226. The issue was identified at 17:36 and was classified as a Serious Incident at 22:31. The incident was caused by a card issue. Following diagnostic checks a BT Engineer was tasked to site to complete a card change. BT restored service at 23:47 . Between 17:36 and 23:47 you and your customers may have experienced an outage of service. BT regrets any inconvenience this may have caused you and your customers throughout this period.
	Progress Details:
	Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 10/07/2007 04:51