Broadband Incident Report : : EALING NODE 04002 : DEGRADED SERVICE : Reference 17330 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17330		Issue :	1
	Detected Date:	11/04/2013		Detected Time:	14:10
	Start Date:	11/04/2013		Start Time:	14:10
	Anticipated Clear Date:	11/04/2013		Anticipated Clear Time:	19:45
	Next Update Date:	11/04/2013		Next Update Time:	17:15
	Incident Headline:	: EALING NODE 04002 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Root cause is suspected to be a card failure. An engineer is being tasked to change it. A spare is available onsite. Next update will be at 17:15
	Dialling Codes Affected:	01275 01285 01371 01442 01702 01708 01728 01923 0203264 0207935 0208567 0208579 0208797 0208833 0208839 0208840 0208841 0208842 0208845 LLWE0 0208841 0208842 0208845

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.