Broadband Incident Report : SHEFFIELD NODE 07017 : LOSS OF SERVICE : Reference 34583 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34583		Issue :	1
	Detected Date:	17/08/2013		Detected Time:	11:38
	Start Date:	17/08/2013		Start Time:	11:38
	Anticipated Clear Date:	17/08/2013		Anticipated Clear Time:	14:30
	Next Update Date:	17/08/2013		Next Update Time:	14:00
	Incident Headline:	SHEFFIELD NODE 07017 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	TSO are currently assessing customer impact. The root cause is under investigation. The expected restoration time is unknown at present. Completing initial diagnostics. Next update will be at 14:00 or sooner if significant progress made.
	Dialling Codes Affected:	01132 01158 01159 01205 01226 01246 01262 01302 01332 01335 01343 01377 01387 01388 01405 01423 01427 01469 01472 01507 01522 01526 01529 01538 01623 01629 01636 01642 01653 01664 01673 01677 01723 01754 01756 01773 01777 01847 01900 01904 019141 01937 01947 01964 01977 01964

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.