Tuesday, April 30, 2013

Broadband Incident Report : : NEWCASTLE ATM NODE 3241: PARTIAL LOSS OF SERVICE : Reference 20068 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20068   Issue : 1  
  Detected Date: 30/04/2013   Detected Time: 13:41  
  Start Date: 30/04/2013   Start Time: 13:25  
  Anticipated Clear Date: 30/04/2013   Anticipated Clear Time: 17:35  
  Next Update Date: 30/04/2013   Next Update Time: 15:35  
     
  Incident Headline: : NEWCASTLE ATM NODE 3241: PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operations team are carrying out initial remote diagnostics  
  Dialling Codes Affected:
0120401207012680142901661
0167001786019121019128019141
019142019143019144019146019149
019151019152019154019155019156
019240247661
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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