Broadband Incident Report : : NEWCASTLE AREA : LOSS OF SERVICE : Reference 19661 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19661		Issue :	3
	Detected Date:	28/04/2013		Detected Time:	10:21
	Start Date:	28/04/2013		Start Time:	10:17
	Anticipated Clear Date:	28/04/2013		Anticipated Clear Time:	21:00
	Next Update Date:	28/04/2013		Next Update Time:	16:30
	Incident Headline:	: NEWCASTLE AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Partial cable failure due to rodent damage. IMT19635/13 refers. Precision testing officer has re-routed one fibre, restoring service to 2844 end users. There are 391 still out of service which route over another fibre. Work is ongoing to also re-route this.
	Dialling Codes Affected:	01661 01830 019121 019122 019123 019124 019125 019127 019128 019129 019125 019127 019128

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