Broadband Incident Report : : HORLEY MUX 101 & NORWOOD HILL MUX 101 : LOSS OF SERVICE : Reference 22245 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22245		Issue :	FINAL
	Detected Date:	15/09/2008		Detected Time:	09:36
	Start Date:	15/09/2008		Start Time:	09:35
	Actual Clear Date:	15/09/2008		Actual Clear Time:	19:40
	Incident Headline:	: HORLEY MUX 101 & NORWOOD HILL MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Shelf Change This issue may have been due to SELECT ONE OF THE OPTIONS BELOW ----------------------------------- a Cable Fault your Power Failure your Planned Works a Data Fault a Denial of Service (DOS) Attack an Equipment Failure a Fibre Fault a Hardware Failure an Internet Virus Third Party Damage a Power Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01293

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 15/09/2008 20:28