Broadband Incident Report : : ST ALBANS MUX 004 : LOSS OF SERVICE : Reference 23001 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23001		Issue :	FINAL
	Detected Date:	24/09/2008		Detected Time:	16:56
	Start Date:	24/09/2008		Start Time:	16:54
	Actual Clear Date:	25/09/2008		Actual Clear Time:	23:00
	Incident Headline:	: ST ALBANS MUX 004 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Shelf Change Software Download This issue may have been due to SELECT ONE OF THE OPTIONS BELOW ----------------------------------- a Cable Fault your Power Failure your Planned Works a Data Fault a Denial of Service (DOS) Attack an Equipment Failure a Fibre Fault a Hardware Failure an Internet Virus Third Party Damage a Power Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01727

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System Time Stamp: 25/09/2008 23:35