Broadband SERIOUS Incident Report : : SOUTH EAST : END USER CONNECTIVITY ISSUES : Reference 13146 : Issue 2 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13146		Issue :	2
	Detected Date:	24/05/2009		Detected Time:	11:46
	Start Date:	24/05/2009		Start Time:	11:46
	Anticipated Clear Date:	25/05/2009		Anticipated Clear Time:	10:00
	Incident Headline:	: SOUTH EAST : END USER CONNECTIVITY ISSUES
	Incident Details:	On [insert date - 00 Month Year], BT experienced some difficulties with an [insert details of equipment e.g. line card, home gateway router etc] at [insert location of equipment e.g. Node/exchange location etc]. The fault was identified at [insert time] and [if relevant - and was upgraded within BT to a [SI/SSO etc]]. The difficulty was as a result of [insert a paragraph of technical detail].
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 24/05/2009 23:49