Broadband Incident Report : : EDINBURGH MUX 101 : DEGRADED SERVICE : Reference 781 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	781		Issue :	FINAL
	Detected Date:	11/01/2010		Detected Time:	00:28
	Start Date:	11/01/2010		Start Time:	00:26
	Actual Clear Date:	11/01/2010		Actual Clear Time:	08:24
	Incident Headline:	: EDINBURGH MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a SELECT ONE OF THE Card Reseat This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	013122 013146 013147 013162 013165 013146 013147 013162

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System Time Stamp: 11/01/2010 09:33