Broadband Incident Report : : HOLBEACH MUX 301 : LOSS OF SERVICE : Reference 20109 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20109		Issue :	FINAL
	Detected Date:	16/07/2010		Detected Time:	20:20
	Start Date:	16/07/2010		Start Time:	20:19
	Actual Clear Date:	17/07/2010		Actual Clear Time:	03:25
	Incident Headline:	: HOLBEACH MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card reseat. This issue may have been due to an equipment failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01406

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 17/07/2010 03:53