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BT Wholesale - Broadband Incident Report | ||||||||||||||||||||||||||||||||||||||||
Please read the following incident report as it could have an impact on some of your end users | ||||||||||||||||||||||||||||||||||||||||
BT Incident Reference: | 19622 | Issue : | FINAL | |||||||||||||||||||||||||||||||||||||
Detected Date: | 12/07/2010 | Detected Time: | 15:02 | |||||||||||||||||||||||||||||||||||||
Start Date: | 12/07/2010 | Start Time: | 15:02 | |||||||||||||||||||||||||||||||||||||
Actual Clear Date: | 13/07/2010 | Actual Clear Time: | 03:30 | |||||||||||||||||||||||||||||||||||||
Incident Headline: | : READING NODE6: PARTIAL LOSS OF SERVICE | |||||||||||||||||||||||||||||||||||||||
Incident Details: | Some of your Broadband End Users will have experiencied a loss of Broadband Service. | |||||||||||||||||||||||||||||||||||||||
Progress Details: | Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure ----------------------------------- BT regrets any inconvenience this may have caused. | |||||||||||||||||||||||||||||||||||||||
Dialling Codes Affected: |
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Incident Manager - Automatic Mailer.
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System Time Stamp: 13/07/2010 04:08
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