Broadband Incident Report : : CHESTER NODE 10008 : DEGRADED SERVICE : Reference 41293 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41293		Issue :	1
	Detected Date:	14/10/2013		Detected Time:	19:58
	Start Date:	14/10/2013		Start Time:	19:55
	Anticipated Clear Date:	14/10/2013		Anticipated Clear Time:	22:05
	Next Update Date:	14/10/2013		Next Update Time:	21:20
	Incident Headline:	: CHESTER NODE 10008 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 21:20 or sooner if significant progress made.
	Dialling Codes Affected:	01244 01352 01829 01978

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.