Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH ERX5 : DEGRADED SERVICE : Reference 41555 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41555		Issue :	3
	Detected Date:	16/10/2013		Detected Time:	12:51
	Start Date:	16/10/2013		Start Time:	12:50
	Anticipated Clear Date:	16/10/2013		Anticipated Clear Time:	20:00
	Next Update Date:	16/10/2013		Next Update Time:	19:00
	Incident Headline:	: MILTON KEYNES EDGE ROUTE SWITCH ERX5 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Remote restore actions have taken place and service is believed to be restored at 16:56. We are confirming the issue has been resolved with the customers. Next update will be at 19:00.
	Dialling Codes Affected:	01162 01205 01234 01284 01296 01354 01359 01406 01438 01440 01442 01462 01476 01487 01525 01536 01608 01638 01733 01763 01767 01778 01865 01869 01908 01933 01945 01954 01869

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.