Wednesday, October 16, 2013

Broadband Incident Report : : VARIOUS BIRMINGHAM EDGE ROUTE SWITCH : LOSS OF SERVICE : Reference 41569 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41569   Issue : FINAL  
  Detected Date: 16/10/2013   Detected Time: 14:14  
  Start Date: 16/10/2013   Start Time: 14:10  
  Actual Clear Date: 16/10/2013   Actual Clear Time: 21:00  
     
  Incident Headline: : VARIOUS BIRMINGHAM EDGE ROUTE SWITCH : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 21:00 when the interfaces to the logical pop aggregator 1 were shut down to move the traffic to logical pop aggregator 2. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
011620121440121770123401242
0127001291012950129901327
0138601404014370144301452
0145501525015270153801543
0158401600016330163601639
0164301656016750178201873
0190501938019700198401989
01994019380197001984
 
  Duration: 0 days 06 hours 50 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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