Broadband Incident Report : : 7 MUXS IN THE BIRMINGHAM AREA : LOSS OF SERVICE : Reference 25614 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25614		Issue :	2
	Detected Date:	12/06/2013		Detected Time:	20:56
	Start Date:	12/06/2013		Start Time:	20:49
	Anticipated Clear Date:	13/06/2013		Anticipated Clear Time:	01:00
	Next Update Date:	12/06/2013		Next Update Time:	23:30
	Incident Headline:	: 7 MUXS IN THE BIRMINGHAM AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Current Situation: Please note there are now seven MUXs failing. The root cause is transmission which is running as a separate incident. Engineers are being tasked to site, no ETA or expected time of repair known at present. Reroutes were requested but are not possible due to nature of the system. Next update will be at 23.30.
	Dialling Codes Affected:	01327 01604

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.