Broadband Incident Report : : MULTIPLE CIRCUITS : DEGRADED SERVICE : Reference 25696 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25696		Issue :	2
	Detected Date:	13/06/2013		Detected Time:	16:30
	Start Date:	13/06/2013		Start Time:	15:14
	Anticipated Clear Date:	13/06/2013		Anticipated Clear Time:	20:29
	Next Update Date:	13/06/2013		Next Update Time:	18:30
	Incident Headline:	: MULTIPLE CIRCUITS : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Caused by failed speed regrade orders. A failed interface has now been switched and service restoring from 17:08. Traffic now being monitored for full confirmation
	Dialling Codes Affected:	01162 01227 01273 01277 01328 01424 01435 01449 01454 01463 01472 01508 01509 01524 01562 01565 01604 01702 01709 01768 01778 01825 01828 01842 01886 01903 01934 0247626 0247640

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.