Broadband Incident Report : : SHEFFIELD 4 EDGE ROUTE SWITCH 20 : LOSS OF SERVICE : Reference 25043 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25043		Issue :	4
	Detected Date:	09/06/2013		Detected Time:	12:38
	Start Date:	09/06/2013		Start Time:	12:38
	Anticipated Clear Date:	09/06/2013		Anticipated Clear Time:	18:15
	Next Update Date:	09/06/2013		Next Update Time:	18:00
	Incident Headline:	: SHEFFIELD 4 EDGE ROUTE SWITCH 20 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service was restored at 16:31 after Slot 1 was removed from service. Root cause has been proved to the cards in slot 1. The new cards have been ordered to site and will be changed out of hours. The service will be monitored until 18:00 to ensure service remains stable. Next update will be at 18:15
	Dialling Codes Affected:	01132 01133 01142 01158 01159 01205 01226 01262 01274 01287 01302 01325 01332 01347 01377 01400 01405 01422 01423 01427 01429 01430 01433 01472 01492 01507 01522 01526 01529 016148 01636 01642 01669 01677 01709 01723 01724 01740 01748 01757 01759 01765 01773 01777 01833 01904 01924 01937 01947 01964 01977 01924 01937 01947

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.