Thursday, June 13, 2013

Broadband Incident Report : EALING NODE 04002 : PEW FAILURE (PW222368) : Reference 25627 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25627   Issue : 1  
  Detected Date: 13/06/2013   Detected Time: 05:52  
  Start Date: 13/06/2013   Start Time: 05:45  
  Anticipated Clear Date: 13/06/2013   Anticipated Clear Time: 08:30  
  Next Update Date: 13/06/2013   Next Update Time: 08:00  
     
  Incident Headline: EALING NODE 04002 : PEW FAILURE (PW222368)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for 4785 Broadband end users. Technical bridge ongoing with support and the Vendors engaged. Next update will be at 08:00 or sooner if significant progress made.  
  Dialling Codes Affected:
0116201173011790118301189
0120201206012080122501233
0123401235012370124201243
0124501249012520125501256
0126301264012710127301275
0127601277012780127901280
0128401285012880129301296
0129701305013060130801326
0134401353013630136401366
0137101372013790138001392
01394013950140301409014133
0142001424014250143701438
0144201443014440145201454
0145801460014620147301474
0148301489014910149401495
0150201503015080152501531
0154801553015790158201590
0160301621016220162601628
0163401635016380166601672
0168901702017070170801722
0172701728017320173601737
0174701749017520175301761
0176701784017870179301794
0179501799018030182201823
0182501837018410184201844
0186501883018840189201895
01908019128019230192901932
0193401935019540196201978
0198001983019840198601992
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02031130203114020311502031180203155
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02032100203214020322002032220203224
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02032640203269020327302034170203509
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02082220208230020823202082360208238
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02083540208357020835802083600208361
02083620208364020836502083680208369
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02084220208423020842402084260208427
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02087320208735020873702087400208741
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02087480208749020875002087510208752
02087540208758020875902087620208782
02087950208800020880102088020208808
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02088260208830020883102088330208834
02088360208838020883902088400208841
02088420208843020884402088450208846
02088470208854020886102088630208864
02088660208867020886802088690208880
02088850208889020889002088910208892
02088930208894020889602088970208900
02089020208903020890402089050208906
02089070208908020890902089110208917
02089200208923020893002089310208932
02089330208950020895102089520208953
02089540208958020895902089600208961
02089620208963020896402089650208966
02089680208969020898002089810208983
02089870208989020899002089910208992
02089930208994020899502089960208997
02089980238022023802302380240238028
02380320238033023806302380700238076
02380820238089023817802381840239257
02392590239273023928102392820239287
02890230292062029206652085LLCL0
LLLN0LLLW0LLND0LLSM0LLTH0
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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