Thursday, June 13, 2013

Broadband Incident Report : : MULTIPLE CIRCUITS : DEGRADED SERVICE : Reference 25696 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25696   Issue : FINAL  
  Detected Date: 13/06/2013   Detected Time: 16:30  
  Start Date: 13/06/2013   Start Time: 15:14  
  Actual Clear Date: 13/06/2013   Actual Clear Time: 17:08  
     
  Incident Headline: : MULTIPLE CIRCUITS : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 17:08 by completing a remote reset of software. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0116201227012730127701328
0142401435014490145401463
0147201508015090152401562
0156501604017020170901768
0177801825018280184201886
019030193402476260247640
 
  Duration: 0 days 01 hours 54 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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