Sunday, June 9, 2013

Broadband Incident Report : : SHEFFIELD 4 EDGE ROUTE SWITCH 20 : LOSS OF SERVICE : Reference 25043 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25043   Issue : FINAL  
  Detected Date: 09/06/2013   Detected Time: 12:38  
  Start Date: 09/06/2013   Start Time: 12:38  
  Actual Clear Date: 09/06/2013   Actual Clear Time: 16:31  
     
  Incident Headline: : SHEFFIELD 4 EDGE ROUTE SWITCH 20 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 16:31 after slot1 on the router was removed from service.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0113201133011420115801159
0120501226012620127401287
0130201325013320134701377
0140001405014220142301427
0142901430014330147201492
01507015220152601529016148
0163601642016690167701709
0172301724017400174801757
0175901765017730177701833
0190401924019370194701964
01977019240193701947
 
  Duration: 0 days 03 hours 53 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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