Broadband Incident Report : : BIRMINGHAM NODE 10185 : DEGRADE OF SERVICE : Reference 25635 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25635		Issue :	2
	Detected Date:	13/06/2013		Detected Time:	08:36
	Start Date:	13/06/2013		Start Time:	08:36
	Anticipated Clear Date:	13/06/2013		Anticipated Clear Time:	12:00
	Next Update Date:	13/06/2013		Next Update Time:	12:00
	Incident Headline:	: BIRMINGHAM NODE 10185 : DEGRADE OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Please not change of impact : Following a hardware change end users are now experiencing a degraded service. Replacement hardware ordered, with an estimated delivery time given of 11:00. Hardware will be changed once on site to complete full service restoration. Next update will be at 12:00
	Dialling Codes Affected:	01159 01162 01189 01205 01207 01208 01209 012125 012133 012134 012135 01239 01242 01244 01248 01249 01267 01269 01270 01271 01275 01278 01283 01285 01286 01290 01291 01292 01297 01299 01326 01335 01348 01352 01357 01360 01363 01364 01367 01369 01380 01386 01387 01389 01392 01404 01406 01407 01409 014133 01436 01437 01443 01446 01452 01453 01454 01458 01465 01476 01480 01487 01490 01492 01495 01497 01499 01505 01527 01529 01531 01538 01543 01544 01546 01547 01548 01554 01555 01556 01557 01558 01559 01562 01563 01566 01568 01570 01572 01576 01581 01583 01584 01586 01588 01591 01594 01598 01600 01604 01631 01633 01639 01643 01646 01650 01654 01655 01656 01664 01666 01672 01675 01684 01686 01688 01690 01691 01743 01745 01746 01749 01752 01754 01758 01761 01766 01776 01780 01782 01785 01788 01789 01790 01792 01793 01803 01822 01823 01824 01827 01829 01832 01834 01837 01840 01858 01866 01872 01873 01880 01884 01885 01886 01889 01899 01902 01905 01926 01934 01935 01938 01939 01948 01949 01952 01963 01970 01974 01978 01981 01982 01984 01988 01989 0292081 0292084 0292085 0292086 0292088 0292089 0292086

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.