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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report | |||||||||
Please read the following incident report as it could have an impact on some of your end users | |||||||||
BT Incident Reference: | 35069 | Issue : | 5 | ||||||
Detected Date: | 21/08/2013 | Detected Time: | 12:43 | ||||||
Start Date: | 21/08/2013 | Start Time: | 12:34 | ||||||
Anticipated Clear Date: | 21/08/2013 | Anticipated Clear Time: | 21:18 | ||||||
Next Update Date: | 21/08/2013 | Next Update Time: | 20:00 | ||||||
Incident Headline: | : HEMEL HEMPSTEAD NODE 06006 : PARTIAL DEGRADED SERVICE | ||||||||
Incident Details: | At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. | ||||||||
Progress Details: | The new card has arrived on site at Hemel Hempstead. An engineer is now en route to site to change the card. The engineer has been delayed by road works and heavy traffic he can not confirm how long he will be. He is 6 miles from Hemel Hempstead. Next update will be at 20:00 or sooner if significant progress made. | ||||||||
Dialling Codes Affected: |
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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.
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