Broadband Incident Report : : INVERNESS MULTIPLE MUXES : LOSS OF SERVICE : Reference 34678 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34678		Issue :	4
	Detected Date:	18/08/2013		Detected Time:	20:15
	Start Date:	18/08/2013		Start Time:	20:10
	Anticipated Clear Date:	19/08/2013		Anticipated Clear Time:	09:00
	Next Update Date:	19/08/2013		Next Update Time:	08:00
	Incident Headline:	: INVERNESS MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for {1291} Broadband end users. Spare card ordered from the stores, ETA 07:00. Root cause of this incident suspect to be a card fault. ETR for resolution is not yet definite. Next update will be at 08:00.
	Dialling Codes Affected:	01593 01847 01856 01955 01971 01593 01847 01856 01955

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