Broadband SERIOUS Incident Report : : MULTIPLE NODES : LOSS OF SERVICE : Reference 18353 : Issue 11 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18353		Issue :	11
	Detected Date:	29/06/2010		Detected Time:	16:00
	Start Date:	29/06/2010		Start Time:	16:00
	Anticipated Clear Date:	30/06/2010		Anticipated Clear Time:	17:30
	Incident Headline:	: MULTIPLE NODES : LOSS OF SERVICE
	Incident Details:	Customer service was restored at 11:55. Spare card remains on site in preparation for an emergency planned work. Technical and Management bridges continue, as do remedial activities to clear adhoc alarms. Vendor 3rd line support remain fully engaged. Next update will be at 17:30.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 11:55, we are now monitoring for stability. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01202 01206 01269 01294 01323 01405 01453 01555 01569 01628 01873 01952 0286632 0286634 0288224 0288225 13234 0286632 0286634

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Incident Manager - Automatic Mailer.
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System Time Stamp: 30/06/2010 16:17