Broadband Incident Report : LERWICK AREA 20 MUXS : LOSS OF SERVICE : Reference 30825 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30825		Issue :	FINAL
	Detected Date:	02/11/2010		Detected Time:	15:19
	Start Date:	02/11/2010		Start Time:	15:19
	Actual Clear Date:	06/11/2010		Actual Clear Time:	17:20
	Incident Headline:	LERWICK AREA 20 MUXS : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Denial of Service (DOS) Attack an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01595 01806 01857 01950 01957 01595 01806 01857 01950

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System Time Stamp: 06/11/2010 17:37