Saturday, February 26, 2011

Broadband Incident Report : : CROSS HANDS MUX 101 : LOSS OF SERVICE : Reference 6524 : Issue 7 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6524   Issue : 7  
  Detected Date: 26/02/2011   Detected Time: 12:28  
  Start Date: 26/02/2011   Start Time: 12:28  
  Anticipated Clear Date: 26/02/2011   Anticipated Clear Time: 23:49  
     
  Incident Headline: : CROSS HANDS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault investigations are on going. Next update will be at 24:00  
  Dialling Codes Affected:
01269
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CROSS HANDS MUX 101 : LOSS OF SERVICE : Reference 6524 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6524   Issue : 6  
  Detected Date: 26/02/2011   Detected Time: 12:28  
  Start Date: 26/02/2011   Start Time: 12:28  
  Anticipated Clear Date: 26/02/2011   Anticipated Clear Time: 22:49  
     
  Incident Headline: : CROSS HANDS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical support due on site at 21:10 . Next update will be at 21:45.
 
  Dialling Codes Affected:
01269
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : CROSS HANDS MUX 101 : LOSS OF SERVICE : Reference 6524 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6524   Issue : 5  
  Detected Date: 26/02/2011   Detected Time: 12:28  
  Start Date: 26/02/2011   Start Time: 12:28  
  Anticipated Clear Date: 26/02/2011   Anticipated Clear Time: 21:30  
     
  Incident Headline: CROSS HANDS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The on-site engineer is completing further faulting with the support of the operational teams.  
  Dialling Codes Affected:
01269
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : CROSS HANDS MUX 101 : LOSS OF SERVICE : Reference 6524 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6524   Issue : 4  
  Detected Date: 26/02/2011   Detected Time: 12:28  
  Start Date: 26/02/2011   Start Time: 12:28  
  Anticipated Clear Date: 26/02/2011   Anticipated Clear Time: 19:30  
     
  Incident Headline: CROSS HANDS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical Support engineer has been tasked to site. Estimated time of arrival 19:30.  
  Dialling Codes Affected:
01269
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : KILBIRNIE MUX 301 : LOSS OF SERVICE : Reference 6536 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6536   Issue : FINAL  
  Detected Date: 26/02/2011   Detected Time: 15:35  
  Start Date: 26/02/2011   Start Time: 15:31  
  Actual Clear Date: 26/02/2011   Actual Clear Time: 15:51  
     
  Incident Headline: KILBIRNIE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Fault auto cleared at 15:51 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01505
 
  Duration: 0 days 00 hours 20 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : CROSS HANDS MUX 101 : LOSS OF SERVICE : Reference 6524 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6524   Issue : 3  
  Detected Date: 26/02/2011   Detected Time: 12:28  
  Start Date: 26/02/2011   Start Time: 12:28  
  Anticipated Clear Date: 26/02/2011   Anticipated Clear Time: 17:30  
     
  Incident Headline: CROSS HANDS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A change of hardware has not restored service. Engineer on site and operational teams are completing further investigations.  
  Dialling Codes Affected:
01269
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : CROSS HANDS MUX 101 : LOSS OF SERVICE : Reference 6524 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6524   Issue : 2  
  Detected Date: 26/02/2011   Detected Time: 12:28  
  Start Date: 26/02/2011   Start Time: 12:28  
  Anticipated Clear Date: 26/02/2011   Anticipated Clear Time: 15:30  
     
  Incident Headline: CROSS HANDS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Estimated time of arrival 15:30.  
  Dialling Codes Affected:
01269
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : CROSS HANDS MUX 101 : LOSS OF SERVICE : Reference 6524 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6524   Issue : 1  
  Detected Date: 26/02/2011   Detected Time: 12:28  
  Start Date: 26/02/2011   Start Time: 12:28  
  Anticipated Clear Date: 26/02/2011   Anticipated Clear Time: 14:28  
     
  Incident Headline: CROSS HANDS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01269
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Friday, February 25, 2011

Broadband Incident Report : CAXTON MSAN 302 : LOSS OF SERVICE : Reference 6380 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6380   Issue : FINAL  
  Detected Date: 25/02/2011   Detected Time: 10:33  
  Start Date: 25/02/2011   Start Time: 10:29  
  Actual Clear Date: 25/02/2011   Actual Clear Time: 18:30  
     
  Incident Headline: CAXTON MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 18.30 Following the re slicing of a fibre cable at Madingley. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01954
 
  Duration: 0 days 08 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CAXTON MSAN 302 : LOSS OF SERVICE : Reference 6380 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6380   Issue : 6  
  Detected Date: 25/02/2011   Detected Time: 10:33  
  Start Date: 25/02/2011   Start Time: 10:29  
  Anticipated Clear Date: 25/02/2011   Anticipated Clear Time: 18:00  
     
  Incident Headline: : CAXTON MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: On-going investigations continue.Next update will be at 18:00
 
  Dialling Codes Affected:
01954
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : CAXTON MSAN 302 : LOSS OF SERVICE : Reference 6380 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6380   Issue : 5  
  Detected Date: 25/02/2011   Detected Time: 10:33  
  Start Date: 25/02/2011   Start Time: 10:29  
  Anticipated Clear Date: 25/02/2011   Anticipated Clear Time: 18:00  
     
  Incident Headline: CAXTON MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: On-going investigations continue. Next update will be at 18.00.  
  Dialling Codes Affected:
01954
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CAXTON MSAN 302 : LOSS OF SERVICE : Reference 6380 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6380   Issue : 4  
  Detected Date: 25/02/2011   Detected Time: 10:33  
  Start Date: 25/02/2011   Start Time: 10:29  
  Anticipated Clear Date: 25/02/2011   Anticipated Clear Time: 15:30  
     
  Incident Headline: : CAXTON MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineers are awaiting spare card. Next update will be at 15:15  
  Dialling Codes Affected:
01954
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CAXTON MSAN 302 : LOSS OF SERVICE : Reference 6380 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6380   Issue : 3  
  Detected Date: 25/02/2011   Detected Time: 10:33  
  Start Date: 25/02/2011   Start Time: 10:29  
  Anticipated Clear Date: 25/02/2011   Anticipated Clear Time: 13:30  
     
  Incident Headline: : CAXTON MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer now on site investigating cause of the failure. Next update will be at 13:30  
  Dialling Codes Affected:
01954
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CAXTON MSAN 302 : LOSS OF SERVICE : Reference 6380 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6380   Issue : 2  
  Detected Date: 25/02/2011   Detected Time: 10:33  
  Start Date: 25/02/2011   Start Time: 10:29  
  Anticipated Clear Date: 25/02/2011   Anticipated Clear Time: 12:30  
     
  Incident Headline: : CAXTON MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to site to investigate cause of the failure Next update will be at 12:30  
  Dialling Codes Affected:
01954
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940