Saturday, August 13, 2011

Broadband Incident Report : SUTTON ELMS MUX 101 : LOSS OF SERVICE : Reference 25004 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25004   Issue : FINAL  
  Detected Date: 13/08/2011   Detected Time: 18:52  
  Start Date: 13/08/2011   Start Time: 18:48  
  Actual Clear Date: 13/08/2011   Actual Clear Time: 22:00  
     
  Incident Headline: SUTTON ELMS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 22:02 after sant-f card reseated.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01455
 
  Duration: 0 days 03 hours 12 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SUTTON ELMS MUX 101 : LOSS OF SERVICE : Reference 25004 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25004   Issue : 3  
  Detected Date: 13/08/2011   Detected Time: 18:52  
  Start Date: 13/08/2011   Start Time: 18:48  
  Anticipated Clear Date: 14/08/2011   Anticipated Clear Time: 00:00  
     
  Incident Headline: : SUTTON ELMS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.next update will be at 23:00  
  Dialling Codes Affected:
01455
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SUTTON ELMS MUX 101 : LOSS OF SERVICE : Reference 25004 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25004   Issue : 2  
  Detected Date: 13/08/2011   Detected Time: 18:52  
  Start Date: 13/08/2011   Start Time: 18:48  
  Anticipated Clear Date: 13/08/2011   Anticipated Clear Time: 21:30  
     
  Incident Headline: : SUTTON ELMS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.Next update will be at 21:30  
  Dialling Codes Affected:
01455
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SUTTON ELMS MUX 101 : LOSS OF SERVICE : Reference 25004 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25004   Issue : 1  
  Detected Date: 13/08/2011   Detected Time: 18:52  
  Start Date: 13/08/2011   Start Time: 18:48  
  Anticipated Clear Date: 13/08/2011   Anticipated Clear Time: 20:48  
     
  Incident Headline: : SUTTON ELMS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01455
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTWOOD MUX 101 AND CASTOR AUX 101 : LOSS OF SERVICE : Reference 24972 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24972   Issue : FINAL  
  Detected Date: 13/08/2011   Detected Time: 06:14  
  Start Date: 13/08/2011   Start Time: 06:12  
  Actual Clear Date: 13/08/2011   Actual Clear Time: 11:42  
     
  Incident Headline: : WESTWOOD MUX 101 AND CASTOR AUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 11:42 after hardware was changed BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01733
 
  Duration: 0 days 05 hours 30 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTWOOD MUX 101 AND CASTOR AUX 101 : LOSS OF SERVICE : Reference 24972 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24972   Issue : 6  
  Detected Date: 13/08/2011   Detected Time: 06:14  
  Start Date: 13/08/2011   Start Time: 06:12  
  Anticipated Clear Date: 13/08/2011   Anticipated Clear Time: 13:30  
     
  Incident Headline: : WESTWOOD MUX 101 AND CASTOR AUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer has changed the card, waiting outcome. Next update 13:30

 
  Dialling Codes Affected:
01733
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTWOOD MUX 101 AND CASTOR AUX 101 : LOSS OF SERVICE : Reference 24972 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24972   Issue : 5  
  Detected Date: 13/08/2011   Detected Time: 06:14  
  Start Date: 13/08/2011   Start Time: 06:12  
  Anticipated Clear Date: 13/08/2011   Anticipated Clear Time: 13:00  
     
  Incident Headline: : WESTWOOD MUX 101 AND CASTOR AUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer now en-route to Westwood.  
  Dialling Codes Affected:
01733
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTWOOD MUX 101 AND CASTOR AUX 101 : LOSS OF SERVICE : Reference 24972 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24972   Issue : 4  
  Detected Date: 13/08/2011   Detected Time: 06:14  
  Start Date: 13/08/2011   Start Time: 06:12  
  Anticipated Clear Date: 13/08/2011   Anticipated Clear Time: 13:00  
     
  Incident Headline: : WESTWOOD MUX 101 AND CASTOR AUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Replacement hardware has been ordered ETA 11:30 confirmed, Engineer has been tasked to meet courier and change hardware. Next update 12:30

 
  Dialling Codes Affected:
01733
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTWOOD MUX 101 AND CASTOR AUX 101 : LOSS OF SERVICE : Reference 24972 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24972   Issue : 3  
  Detected Date: 13/08/2011   Detected Time: 06:14  
  Start Date: 13/08/2011   Start Time: 06:12  
  Anticipated Clear Date: 13/08/2011   Anticipated Clear Time: 13:00  
     
  Incident Headline: : WESTWOOD MUX 101 AND CASTOR AUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Replacement hardware has been ordered ETA 11:30, Engineer will be tasked to meet courier and change hardware. Next update 10:30

 
  Dialling Codes Affected:
01733
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CASTOR ADSL 101 : LOSS OF SERVICE : Reference 24972 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24972   Issue : 2  
  Detected Date: 13/08/2011   Detected Time: 06:14  
  Start Date: 13/08/2011   Start Time: 06:12  
  Anticipated Clear Date: 13/08/2011   Anticipated Clear Time: 08:12  
     
  Incident Headline: : CASTOR ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Next update 08.00  
  Dialling Codes Affected:
01733
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CASTOR ADSL 101 : LOSS OF SERVICE : Reference 24972 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24972   Issue : 1  
  Detected Date: 13/08/2011   Detected Time: 06:14  
  Start Date: 13/08/2011   Start Time: 06:12  
  Anticipated Clear Date: 13/08/2011   Anticipated Clear Time: 08:12  
     
  Incident Headline: : CASTOR ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 07:00

 
  Dialling Codes Affected:
01733
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, August 12, 2011

Broadband Incident Report : : DARTFORD NODE 08006 : PARTIAL DEGRADED SERVICE (INCIDENT CANCELLED) : Reference 24952 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24952   Issue : FINAL  
  Detected Date: 12/08/2011   Detected Time: 17:07  
  Start Date: 12/08/2011   Start Time: 17:05  
  Actual Clear Date: 12/08/2011   Actual Clear Time: 17:05  
     
  Incident Headline: : DARTFORD NODE 08006 : PARTIAL DEGRADED SERVICE (INCIDENT CANCELLED)  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Incident cancelled, already running under IMT24949/11 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01322013750168902083000208302
020830802083090208300
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DARTFORD NODE 08006 : PARTIAL DEGRADED SERVICE : Reference 24952 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24952   Issue : 1  
  Detected Date: 12/08/2011   Detected Time: 17:07  
  Start Date: 12/08/2011   Start Time: 17:05  
  Anticipated Clear Date: 12/08/2011   Anticipated Clear Time: 19:20  
     
  Incident Headline: : DARTFORD NODE 08006 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 18:20
 
  Dialling Codes Affected:
01322013750168902083000208302
020830802083090208300
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, August 11, 2011

Broadband Incident Report : : BIRMINGHAM NODE A10 : DEGRADED SERVICE : Reference 24790 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24790   Issue : FINAL  
  Detected Date: 11/08/2011   Detected Time: 11:55  
  Start Date: 11/08/2011   Start Time: 11:50  
  Actual Clear Date: 11/08/2011   Actual Clear Time: 13:08  
     
  Incident Headline: : BIRMINGHAM NODE A10 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 13:08 after a card change
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
011620116301215401215501242
0127101299013270134801384
0138601432014430145201453
0149501497015090154301544
0156801594016000162301633
0163901743017750178501789
0179201873018740190201905
01922019260193902476260247650
02476600247661024766202476630247672
02477670247663
 
  Duration: 0 days 01 hours 18 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.