Saturday, January 26, 2008

****SPAM:(7.4)**** Broadband SERIOUS Incident Report : : BIRMINGHAM NODE A10: PARTIAL LOSS OF SERVICE : Reference 2031 : Issue FINAL :

Spam detection software, running on the system "c.spamless.aaisp.net.uk", has
processed this message.
This message scored (7.4 points and 5.0 are required to mark as spam)

pts rule name description
---- ---------------------- --------------------------------------------------
0.6 SARE_BAYES_5x7 BODY: Bayes poison 5x7
0.8 SARE_BAYES_7x5 BODY: Bayes poison 7x5
0.6 SARE_BAYES_7x6 BODY: Bayes poison 7x6
0.8 SARE_BAYES_7x7 BODY: Bayes poison 7x7
0.6 SARE_BAYES_6x7 BODY: Bayes poison 6x7
1.2 SARE_BAYES_9x5 BODY: Bayes poison 9+x5
0.4 SARE_BAYES_6x6 BODY: Bayes poison 6x6
0.8 SARE_BAYES_8x5 BODY: Bayes poison 8x5
0.0 HTML_MESSAGE BODY: HTML included in message
1.7 MIME_HTML_ONLY BODY: Message only has text/html MIME parts
-1.0 RCVD_IN_DNSWL_LOW RBL: Sender listed at http://www.dnswl.org/, low
trust
[217.32.164.138 listed in list.dnswl.org]
0.0 NO_VIRUS_FOUND There were no viruses found in this message by ClamAV
0.1 RDNS_NONE Delivered to trusted network by a host with no rDNS
0.9 MIME_HEADER_CTYPE_ONLY 'Content-Type' found without required MIME
headers

The original message was not completely plain text, and may be unsafe to
open with some email clients; in particular, it may contain a virus,
or confirm that your address can receive spam. If you wish to view
it, it may be safer to save it to a file and open it with an editor.

****SPAM:(7.4)**** Broadband Incident Report : : BIRMINGHAM NODE A10: PARTIAL LOSS OF SERVICE : Reference 2031 : Issue 1 :

Spam detection software, running on the system "b.spamless.aaisp.net.uk", has
processed this message.
This message scored (7.4 points and 5.0 are required to mark as spam)

pts rule name description
---- ---------------------- --------------------------------------------------
0.6 SARE_BAYES_5x7 BODY: Bayes poison 5x7
0.8 SARE_BAYES_7x5 BODY: Bayes poison 7x5
0.6 SARE_BAYES_7x6 BODY: Bayes poison 7x6
0.8 SARE_BAYES_7x7 BODY: Bayes poison 7x7
0.6 SARE_BAYES_6x7 BODY: Bayes poison 6x7
1.2 SARE_BAYES_9x5 BODY: Bayes poison 9+x5
0.4 SARE_BAYES_6x6 BODY: Bayes poison 6x6
0.8 SARE_BAYES_8x5 BODY: Bayes poison 8x5
0.0 HTML_MESSAGE BODY: HTML included in message
1.7 MIME_HTML_ONLY BODY: Message only has text/html MIME parts
-1.0 RCVD_IN_DNSWL_LOW RBL: Sender listed at http://www.dnswl.org/, low
trust
[217.32.164.150 listed in list.dnswl.org]
0.0 NO_VIRUS_FOUND There were no viruses found in this message by ClamAV
0.1 RDNS_NONE Delivered to trusted network by a host with no rDNS
0.9 MIME_HEADER_CTYPE_ONLY 'Content-Type' found without required MIME
headers

The original message was not completely plain text, and may be unsafe to
open with some email clients; in particular, it may contain a virus,
or confirm that your address can receive spam. If you wish to view
it, it may be safer to save it to a file and open it with an editor.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Cancelled Notification PW068889 Emergency - (MID 9483309)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
22/01/2008 10:06
-----------------------------------------------------------------------------------------------------

Dear Customer

This notification is to advise Customers that this Planned Works has been cancelled. Should it be required to be replanned, BT will advise customers via a new replanned notification. BT regrets any inconvenience this may have caused.

BT PEW Reference No: PW068889

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Friday, January 25, 2008

Broadband Incident Report : : OSWESTRY MSAN 302 : DEGRADED SERVICE : Reference 1978 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1978   Issue : FINAL  
  Detected Date: 25/01/2008   Detected Time: 17:06  
  Start Date: 25/01/2008   Start Time: 16:51  
  Actual Clear Date: 25/01/2008   Actual Clear Time: 18:40  
     
  Incident Headline: : OSWESTRY MSAN 302 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a power cycle of NIM and HSIML cards.

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01691
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 25/01/2008 19:05

Broadband Incident Report : : OSWESTRY MSAN 302 : DEGRADED SERVICE : Reference 1978 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1978   Issue : 3  
  Detected Date: 25/01/2008   Detected Time: 17:06  
  Start Date: 25/01/2008   Start Time: 16:51  
  Anticipated Clear Date: 25/01/2008   Anticipated Clear Time: 19:45  
     
  Incident Headline: : OSWESTRY MSAN 302 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: Engineer on site has power cycled cards. Awaiting customer checks to see if clear.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01691
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 25/01/2008 18:50

Broadband Incident Report : : OSWESTRY MSAN 302 : DEGRADED SERVICE : Reference 1978 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1978   Issue : 2  
  Detected Date: 25/01/2008   Detected Time: 17:06  
  Start Date: 25/01/2008   Start Time: 16:51  
  Anticipated Clear Date: 25/01/2008   Anticipated Clear Time: 18:51  
     
  Incident Headline: : OSWESTRY MSAN 302 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: Engineer on site and dealing.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01691
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 25/01/2008 17:54

Broadband Incident Report : : OSWESTRY MSAN 302 : DEGRADED SERVICE : Reference 1978 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1978   Issue : 1  
  Detected Date: 25/01/2008   Detected Time: 17:06  
  Start Date: 25/01/2008   Start Time: 16:51  
  Anticipated Clear Date: 25/01/2008   Anticipated Clear Time: 18:51  
     
  Incident Headline: : OSWESTRY MSAN 302 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: Engineer tasked to site to investigate failure. ETA 17:40hrs.



Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01691
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 25/01/2008 17:22

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW069522 Emergency - (MID 9478428)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
25/01/2008 10:49
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW069522

Planned duration details:

Planned start: 31/01/2008 02:00

Planned finish: 31/01/2008 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for completion of fault investigation work. There will be an outage to End-Users of up to 2 hours. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW069442 Standard - (MID 9477150)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
25/01/2008 07:48
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW069442

Planned duration details:

Planned start: 08/02/2008 06:15

Planned finish: 08/02/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW069500 Emergency - (MID 9476769)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
25/01/2008 06:57
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW069500

Planned duration details:

Planned start: 26/01/2008 00:00

Planned finish: 26/01/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for completion of fault investigation work. There will be an outage to End-Users of approximately 07:30 hours within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Wednesday, January 23, 2008

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Cancelled Notification PW068674 Standard - (MID 9462697)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
23/01/2008 13:08
-----------------------------------------------------------------------------------------------------

Dear Customer

This notification is to advise Customers that this Planned Works has been cancelled. Should it be required to be replanned, BT will advise customers via a new replanned notification. BT regrets any inconvenience this may have caused.

BT PEW Reference No: PW068674

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Cancelled Notification PW068674 Standard - (MID 9462787)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
23/01/2008 13:08
-----------------------------------------------------------------------------------------------------

Dear Customer

This notification is to advise Customers that this Planned Works has been cancelled. Should it be required to be replanned, BT will advise customers via a new replanned notification. BT regrets any inconvenience this may have caused.

BT PEW Reference No: PW068674

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW069199 Emergency - (MID 9460631)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
23/01/2008 09:06
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW069199

Planned duration details:

Planned start: 26/01/2008 00:00

Planned finish: 26/01/2008 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 1 minute to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW069200 Emergency - (MID 9460101)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
23/01/2008 09:05
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW069200

Planned duration details:

Planned start: 26/01/2008 00:00

Planned finish: 26/01/2008 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 1 minute to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW069206 Emergency - (MID 9459565)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
23/01/2008 09:00
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW069206

Planned duration details:

Planned start: 26/01/2008 00:00

Planned finish: 26/01/2008 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 1 minute to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Tuesday, January 22, 2008

Broadband Incident Report : : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 1694 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1694   Issue : FINAL  
  Detected Date: 22/01/2008   Detected Time: 18:57  
  Start Date: 22/01/2008   Start Time: 18:57  
  Actual Clear Date: 22/01/2008   Actual Clear Time: 21:53  
     
  Incident Headline: : DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by changing connectors on ASDH Mux at Chippenham.

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01454
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/01/2008 22:22

Broadband Incident Report : : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 1694 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1694   Issue : 2  
  Detected Date: 22/01/2008   Detected Time: 18:57  
  Start Date: 22/01/2008   Start Time: 18:57  
  Anticipated Clear Date: 22/01/2008   Anticipated Clear Time: 22:21  
     
  Incident Headline: : DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: Engineer on site and co-oping with ASDH Control.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01454
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/01/2008 21:25

Broadband Incident Report : : DIDMARTON MUX 101 : DEGRADED SERVICE : Reference 1694 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1694   Issue : 1  
  Detected Date: 22/01/2008   Detected Time: 18:57  
  Start Date: 22/01/2008   Start Time: 18:57  
  Anticipated Clear Date: 22/01/2008   Anticipated Clear Time: 20:57  
     
  Incident Headline: : DIDMARTON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: Degraded service due to ASDH failure raised on IMT1695/08

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01454
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/01/2008 19:38

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW069236 Standard - (MID 9455486)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
22/01/2008 16:15
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW069236

Planned duration details:

Planned start: 17/02/2008 18:00

Planned finish: 18/02/2008 08:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of up to 14 hours to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068702 Standard - (MID 9454778)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
22/01/2008 15:45
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068702

Planned duration details:

Planned start: 27/01/2008 00:00

Planned finish: 27/01/2008 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a shelf which is running at risk. There will be an outage of approximately 1 minute to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068510 Standard - (MID 9453794)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
22/01/2008 15:42
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068510

Planned duration details:

Planned start: 27/01/2008 00:00

Planned finish: 27/01/2008 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a shelf which is running at risk. There will be an outage of approximately 1minute to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068696 Standard - (MID 9454267)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
22/01/2008 15:44
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068696

Planned duration details:

Planned start: 27/01/2008 00:00

Planned finish: 27/01/2008 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a shelf which is running at risk. There will be an outage of approximately 1 minute to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW069209 Emergency - (MID 9452424)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
22/01/2008 13:29
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW069209

Planned duration details:

Planned start: 26/01/2008 00:00

Planned finish: 26/01/2008 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 1 minute to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW069108 Emergency - (MID 9451417)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
22/01/2008 10:44
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW069108

Planned duration details:

Planned start: 23/01/2008 02:00

Planned finish: 23/01/2008 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for completion of circuit rearrangement work. There will be an outage to End-Users of approximately 5 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW069184 Emergency - (MID 9450595)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
22/01/2008 09:54
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW069184

Planned duration details:

Planned start: 04/02/2008 23:00

Planned finish: 05/02/2008 01:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for completion of cable diversion work. There will be an outage to End-Users of approximately 2 hours within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW069186 Standard - (MID 9450237)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
22/01/2008 09:46
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW069186

Planned duration details:

Planned start: 05/02/2008 01:00

Planned finish: 05/02/2008 03:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for completion of cable diversion work due to roadworks. There will be an outage to End-Users of approximately 2 hours within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW069188 Standard - (MID 9450119)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
22/01/2008 09:46
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW069188

Planned duration details:

Planned start: 15/02/2008 06:15

Planned finish: 15/02/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW069179 Emergency - (MID 9449221)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
22/01/2008 06:53
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW069179

Planned duration details:

Planned start: 25/01/2008 05:00

Planned finish: 25/01/2008 07:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for completion of a configuration change. There will be an outage to End-Users of approximately 5 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.