Saturday, June 1, 2013

Broadband Incident Report : : LONG CRENDON MSAN 303 : LOSS OF SERVICE : Reference 24041 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24041   Issue : FINAL  
  Detected Date: 01/06/2013   Detected Time: 17:02  
  Start Date: 01/06/2013   Start Time: 17:02  
  Actual Clear Date: 01/06/2013   Actual Clear Time: 17:59  
     
  Incident Headline: : LONG CRENDON MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 18:00 following a remote card reset at Cowley.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01844
 
  Duration: 0 days 00 hours 57 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG CRENDON MSAN 303 : LOSS OF SERVICE : Reference 24041 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24041   Issue : 1  
  Detected Date: 01/06/2013   Detected Time: 17:02  
  Start Date: 01/06/2013   Start Time: 17:02  
  Anticipated Clear Date: 01/06/2013   Anticipated Clear Time: 18:45  
  Next Update Date: 01/06/2013   Next Update Time: 18:45  
     
  Incident Headline: : LONG CRENDON MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 18:45.  
  Dialling Codes Affected:
01844
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BASINGSTOKE NODE 05011 : PARTIAL DEGRADED SERVICE : Reference 24037 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24037   Issue : FINAL  
  Detected Date: 01/06/2013   Detected Time: 15:10  
  Start Date: 01/06/2013   Start Time: 15:10  
  Actual Clear Date: 01/06/2013   Actual Clear Time: 15:20  
     
  Incident Headline: : BASINGSTOKE NODE 05011 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Reseat of erroring card at Basingstoke has cleared the issue at 15:20. Service restored, incident closed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
012640196201983
 
  Duration: 0 days 00 hours 10 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BASINGSTOKE NODE 05011 : PARTIAL DEGRADED SERVICE : Reference 24037 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24037   Issue : 1  
  Detected Date: 01/06/2013   Detected Time: 15:10  
  Start Date: 01/06/2013   Start Time: 15:10  
  Anticipated Clear Date: 01/06/2013   Anticipated Clear Time: 17:10  
  Next Update Date: 01/06/2013   Next Update Time: 16:15  
     
  Incident Headline: : BASINGSTOKE NODE 05011 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: An engineer is onsite to perform a reseat of suspected failing card.  
  Dialling Codes Affected:
012640196201983
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG CRENDON MSAN 303 : LOSS OF SERVICE : Reference 23941 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23941   Issue : FINAL  
  Detected Date: 31/05/2013   Detected Time: 12:35  
  Start Date: 31/05/2013   Start Time: 12:30  
  Actual Clear Date: 01/06/2013   Actual Clear Time: 02:40  
     
  Incident Headline: : LONG CRENDON MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 2.40 after a card was changed on transmission equipment at Headington.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01844
 
  Duration: 0 days 14 hours 10 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG CRENDON MSAN 303 : LOSS OF SERVICE : Reference 23941 : Issue 7 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23941   Issue : 7  
  Detected Date: 31/05/2013   Detected Time: 12:35  
  Start Date: 31/05/2013   Start Time: 12:30  
  Anticipated Clear Date: 01/06/2013   Anticipated Clear Time: 03:00  
  Next Update Date: 01/06/2013   Next Update Time: 03:00  
     
  Incident Headline: : LONG CRENDON MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is now on site at Headington to effect a card change. Expected time of repair is imminent. Next update will be when service has been restored.  
  Dialling Codes Affected:
01844
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, May 31, 2013

Broadband Incident Report : : LONG CRENDON MSAN 303 : LOSS OF SERVICE : Reference 23941 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23941   Issue : 6  
  Detected Date: 31/05/2013   Detected Time: 12:35  
  Start Date: 31/05/2013   Start Time: 12:30  
  Anticipated Clear Date: 01/06/2013   Anticipated Clear Time: 00:00  
  Next Update Date: 01/06/2013   Next Update Time: 00:00  
     
  Incident Headline: : LONG CRENDON MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Card changed at Headington but found to be faulty. Another spare has been ordered and we are awaiting an ETA. Estimated time of repair is unknown. Next update will be at midnight.
 
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG CRENDON MSAN 303 : LOSS OF SERVICE : Reference 23941 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23941   Issue : 5  
  Detected Date: 31/05/2013   Detected Time: 12:35  
  Start Date: 31/05/2013   Start Time: 12:30  
  Anticipated Clear Date: 31/05/2013   Anticipated Clear Time: 20:00  
  Next Update Date: 31/05/2013   Next Update Time: 20:00  
     
  Incident Headline: : LONG CRENDON MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A transmission engineer has just arrived at Headington and is locating the card on site to begin co-op with the operational team. Estimated time of repair is unknown. Next update will be at 20:00.
 
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG CRENDON MSAN 303 : LOSS OF SERVICE : Reference 23941 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23941   Issue : 4  
  Detected Date: 31/05/2013   Detected Time: 12:35  
  Start Date: 31/05/2013   Start Time: 12:30  
  Anticipated Clear Date: 31/05/2013   Anticipated Clear Time: 19:00  
  Next Update Date: 31/05/2013   Next Update Time: 19:00  
     
  Incident Headline: : LONG CRENDON MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Transmission card reseat at Headington was unsuccessful. Ordered spare is expected to arrive by 18:00 and a task for an engineer to attend has been raised. Estimated time of repair is unknown. Next update will be at 19:00.  
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG CRENDON MSAN 303 : LOSS OF SERVICE : Reference 23941 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23941   Issue : 3  
  Detected Date: 31/05/2013   Detected Time: 12:35  
  Start Date: 31/05/2013   Start Time: 12:30  
  Anticipated Clear Date: 31/05/2013   Anticipated Clear Time: 19:00  
  Next Update Date: 31/05/2013   Next Update Time: 17:15  
     
  Incident Headline: : LONG CRENDON MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Proved to a SDH transmission fault. A spare has been ordered and we are awaiting an ETA. Reroute options are also being investigated. Estimated time of repair is unknown. Next update will be at 17:15.  
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STORNOWAY NODE 12020 : LOSS OF SERVICE : Reference 23951 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23951   Issue : INITIAL/FINAL  
  Detected Date: 31/05/2013   Detected Time: 14:25  
  Start Date: 31/05/2013   Start Time: 14:00  
  Actual Clear Date: 31/05/2013   Actual Clear Time: 14:21  
     
  Incident Headline: : STORNOWAY NODE 12020 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service restored at 14:21 after a card was reseated at Stornoway.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0185101859
 
  Duration: 0 days 00 hours 21 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG CRENDON MSAN 303 : LOSS OF SERVICE : Reference 23941 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23941   Issue : 2  
  Detected Date: 31/05/2013   Detected Time: 12:35  
  Start Date: 31/05/2013   Start Time: 12:30  
  Anticipated Clear Date: 31/05/2013   Anticipated Clear Time: 15:20  
  Next Update Date: 31/05/2013   Next Update Time: 15:20  
     
  Incident Headline: : LONG CRENDON MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG CRENDON MSAN 303 : LOSS OF SERVICE : Reference 23941 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23941   Issue : 1  
  Detected Date: 31/05/2013   Detected Time: 12:35  
  Start Date: 31/05/2013   Start Time: 12:30  
  Anticipated Clear Date: 31/05/2013   Anticipated Clear Time: 15:45  
  Next Update Date: 31/05/2013   Next Update Time: 14:15  
     
  Incident Headline: : LONG CRENDON MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.