Friday, March 2, 2012

Broadband Incident Report : : CULLODEN MSAN 301,302 & DSL 001: LOSS OF SERVICE : Reference 6003 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6003   Issue : FINAL  
  Detected Date: 02/03/2012   Detected Time: 14:17  
  Start Date: 02/03/2012   Start Time: 14:12  
  Actual Clear Date: 02/03/2012   Actual Clear Time: 14:58  
     
  Incident Headline: : CULLODEN MSAN 301,302 & DSL 001: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 14:58 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01463
 
  Duration: 0 days 00 hours 46 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CULLODEN MSAN 301,302 & DSL 001: LOSS OF SERVICE : Reference 6003 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6003   Issue : 2  
  Detected Date: 02/03/2012   Detected Time: 14:17  
  Start Date: 02/03/2012   Start Time: 14:12  
  Anticipated Clear Date: 02/03/2012   Anticipated Clear Time: 20:00  
  Next Update Date: 02/03/2012   Next Update Time: 17:00  
     
  Incident Headline: : CULLODEN MSAN 301,302 & DSL 001: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01463
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CULLODEN MSAN 301,302 & DSL 001: LOSS OF SERVICE : Reference 6003 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6003   Issue : 1  
  Detected Date: 02/03/2012   Detected Time: 14:17  
  Start Date: 02/03/2012   Start Time: 14:12  
  Anticipated Clear Date: 02/03/2012   Anticipated Clear Time: 20:00  
  Next Update Date: 02/03/2012   Next Update Time: 16:00  
     
  Incident Headline: : CULLODEN MSAN 301,302 & DSL 001: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Completing initial diagnostics. Next update will be at 16:00  
  Dialling Codes Affected:
01463
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KIRKWALL - EDINBURGH : PARTIAL LOSS OF SERVICE : Reference 5952 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5952   Issue : FINAL  
  Detected Date: 02/03/2012   Detected Time: 09:12  
  Start Date: 02/03/2012   Start Time: 09:12  
  Actual Clear Date: 02/03/2012   Actual Clear Time: 09:21  
     
  Incident Headline: : KIRKWALL - EDINBURGH : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 09:21; by completing: a software reconfiguration. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01856
 
  Duration: 0 days 00 hours 09 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KIRKWALL - EDINBURGH : PARTIAL LOSS OF SERVICE : Reference 5952 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5952   Issue : 1  
  Detected Date: 02/03/2012   Detected Time: 09:12  
  Start Date: 02/03/2012   Start Time: 09:12  
  Anticipated Clear Date: 02/03/2012   Anticipated Clear Time: 11:12  
  Next Update Date: 02/03/2012   Next Update Time: 10:15  
     
  Incident Headline: : KIRKWALL - EDINBURGH : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01856
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, February 29, 2012

Broadband Incident Report : : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE : Reference 5775 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5775   Issue : FINAL  
  Detected Date: 29/02/2012   Detected Time: 11:57  
  Start Date: 29/02/2012   Start Time: 11:57  
  Actual Clear Date: 29/02/2012   Actual Clear Time: 18:35  
     
  Incident Headline: : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 18:35 after a card change. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01273013230179801903LLSD0
01273013230179801903
 
  Duration: 0 days 06 hours 38 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BERWICK ADSL 303 : LOSS OF SERVICE : Reference 5806 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5806   Issue : FINAL  
  Detected Date: 29/02/2012   Detected Time: 16:31  
  Start Date: 29/02/2012   Start Time: 16:28  
  Actual Clear Date: 29/02/2012   Actual Clear Time: 18:00  
     
  Incident Headline: : BERWICK ADSL 303 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 18:00 after config was changed
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01289
 
  Duration: 0 days 01 hours 32 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE : Reference 5775 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5775   Issue : 5  
  Detected Date: 29/02/2012   Detected Time: 11:57  
  Start Date: 29/02/2012   Start Time: 11:57  
  Anticipated Clear Date: 29/02/2012   Anticipated Clear Time: 21:00  
  Next Update Date: 29/02/2012   Next Update Time: 19:00  
     
  Incident Headline: : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer now on site investigating cause of the failure. Next update will be at 19:00
 
  Dialling Codes Affected:
01273013230179801903LLSD0
01273013230179801903
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BERWICK ADSL 303 : LOSS OF SERVICE : Reference 5806 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5806   Issue : 2  
  Detected Date: 29/02/2012   Detected Time: 16:31  
  Start Date: 29/02/2012   Start Time: 16:28  
  Anticipated Clear Date: 29/02/2012   Anticipated Clear Time: 21:00  
  Next Update Date: 29/02/2012   Next Update Time: 19:00  
     
  Incident Headline: : BERWICK ADSL 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Investigations ongoing to localise the fault. Next update will be at 19:00

 
  Dialling Codes Affected:
01289
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BERWICK ADSL 303 : LOSS OF SERVICE : Reference 5806 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5806   Issue : 1  
  Detected Date: 29/02/2012   Detected Time: 16:31  
  Start Date: 29/02/2012   Start Time: 16:28  
  Anticipated Clear Date: 29/02/2012   Anticipated Clear Time: 21:00  
  Next Update Date: 29/02/2012   Next Update Time: 17:39  
     
  Incident Headline: : BERWICK ADSL 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 356 Broadband end users. Completing initial diagnostics. Next update will be at 17:15

 
  Dialling Codes Affected:
01289
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE : Reference 5775 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5775   Issue : 4  
  Detected Date: 29/02/2012   Detected Time: 11:57  
  Start Date: 29/02/2012   Start Time: 11:57  
  Anticipated Clear Date: 29/02/2012   Anticipated Clear Time: 19:00  
  Next Update Date: 29/02/2012   Next Update Time: 18:00  
     
  Incident Headline: : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer being tasked to relevant site to Change card. Next update will be at 18:00
 
  Dialling Codes Affected:
01273013230179801903LLSD0
01273013230179801903
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE : Reference 5775 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5775   Issue : 3  
  Detected Date: 29/02/2012   Detected Time: 11:57  
  Start Date: 29/02/2012   Start Time: 11:57  
  Anticipated Clear Date: 29/02/2012   Anticipated Clear Time: 15:56  
  Next Update Date: 29/02/2012   Next Update Time: 15:45  
     
  Incident Headline: : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01273013230179801903LLSD0
01273013230179801903
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE : Reference 5775 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5775   Issue : 2  
  Detected Date: 29/02/2012   Detected Time: 11:57  
  Start Date: 29/02/2012   Start Time: 11:57  
  Anticipated Clear Date: 29/02/2012   Anticipated Clear Time: 15:56  
  Next Update Date: 29/02/2012   Next Update Time: 14:30  
     
  Incident Headline: : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer en route to site to investigate.  
  Dialling Codes Affected:
01273013230179801903LLSD0
01273013230179801903
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.