Thursday, November 25, 2010

Broadband Incident Report : : LOCKERLEY MSAN 301 : LOSS OF SERVICE : Reference 33063 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33063   Issue : FINAL  
  Detected Date: 25/11/2010   Detected Time: 09:58  
  Start Date: 25/11/2010   Start Time: 09:58  
  Actual Clear Date: 25/11/2010   Actual Clear Time: 16:10  
     
  Incident Headline: : LOCKERLEY MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Power Cycle

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01794
 
     

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System Time Stamp: 25/11/2010 16:24

Broadband Incident Report : : LOCKERLEY MSAN 301 : LOSS OF SERVICE : Reference 33063 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33063   Issue : 3  
  Detected Date: 25/11/2010   Detected Time: 09:58  
  Start Date: 25/11/2010   Start Time: 09:58  
  Anticipated Clear Date: 25/11/2010   Anticipated Clear Time: 17:00  
     
  Incident Headline: : LOCKERLEY MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01794
 
     

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System Time Stamp: 25/11/2010 15:52

Broadband Incident Report : : LOCKERLEY MSAN 301 : LOSS OF SERVICE : Reference 33063 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33063   Issue : 2  
  Detected Date: 25/11/2010   Detected Time: 09:58  
  Start Date: 25/11/2010   Start Time: 09:58  
  Anticipated Clear Date: 25/11/2010   Anticipated Clear Time: 12:30  
     
  Incident Headline: : LOCKERLEY MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01794
 
     

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System Time Stamp: 25/11/2010 10:57

Broadband Incident Report : : LOCKERLEY MSAN 301 : LOSS OF SERVICE : Reference 33063 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33063   Issue : 1  
  Detected Date: 25/11/2010   Detected Time: 09:58  
  Start Date: 25/11/2010   Start Time: 09:58  
  Anticipated Clear Date: 25/11/2010   Anticipated Clear Time: 11:58  
     
  Incident Headline: : LOCKERLEY MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01794
 
     

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System Time Stamp: 25/11/2010 10:05

Broadband Incident Report : : HOMEGATEWAY 1 AND 2 FOR LONDON BUS SERVICE PROVIDER : LOSS OF SERVICE : Reference 33015 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33015   Issue : 4  
  Detected Date: 24/11/2010   Detected Time: 13:27  
  Start Date: 24/11/2010   Start Time: 13:27  
  Anticipated Clear Date: 25/11/2010   Anticipated Clear Time: 01:38  
     
  Incident Headline: : HOMEGATEWAY 1 AND 2 FOR LONDON BUS SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
An further engineer has been tasked to site.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 25/11/2010 00:41

Wednesday, November 24, 2010

Broadband Incident Report : MANCHESTER ATM NODE 13226 : PARTIAL DEGRADED SERVICE : Reference 32955 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32955   Issue : FINAL  
  Detected Date: 24/11/2010   Detected Time: 09:15  
  Start Date: 24/11/2010   Start Time: 09:15  
  Actual Clear Date: 24/11/2010   Actual Clear Time: 11:22  
     
  Incident Headline: MANCHESTER ATM NODE 13226 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a Card Change.

This issue may have been due to an Equipment Failure.
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0120401244012480125301254
0127001274012820128301298
0135201388014220145701484
01492015128015144015147015192
0151940152401535016121016122
016124016125016127016128016129
016130016133016134016135016162
016163016165016166016167016168
016170016178016179016181016183
0161940161950161970162501706
0170801745017580176601772
01782018290188901913701925
01942LLLC0LLLV0LLMR0LLMY0
 
     

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System Time Stamp: 24/11/2010 11:33

Broadband Incident Report : MANCHESTER ATM NODE 13226 : PARTIAL DEGRADED SERVICE : Reference 32955 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32955   Issue : 2  
  Detected Date: 24/11/2010   Detected Time: 09:15  
  Start Date: 24/11/2010   Start Time: 09:15  
  Anticipated Clear Date: 24/11/2010   Anticipated Clear Time: 11:31  
     
  Incident Headline: MANCHESTER ATM NODE 13226 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0120401244012480125301254
0127001274012820128301298
0135201388014220145701484
01492015128015144015147015192
0151940152401535016121016122
016124016125016127016128016129
016130016133016134016135016162
016163016165016166016167016168
016170016178016179016181016183
0161940161950161970162501706
0170801745017580176601772
01782018290188901913701925
01942LLLC0LLLV0LLMR0LLMY0
 
     

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System Time Stamp: 24/11/2010 10:34

Broadband Incident Report : MANCHESTER ATM NODE 13226 : PARTIAL DEGRADED SERVICE : Reference 32955 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32955   Issue : 1  
  Detected Date: 24/11/2010   Detected Time: 09:15  
  Start Date: 24/11/2010   Start Time: 09:15  
  Anticipated Clear Date: 24/11/2010   Anticipated Clear Time: 11:15  
     
  Incident Headline: MANCHESTER ATM NODE 13226 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0120401244012480125301254
0127001274012820128301298
0135201388014220145701484
01492015128015144015147015192
0151940152401535016121016122
016124016125016127016128016129
016130016133016134016135016162
016163016165016166016167016168
016170016178016179016181016183
0161940161950161970162501706
0170801745017580176601772
01782018290188901913701925
01942LLLC0LLLV0LLMR0LLMY0
 
     

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System Time Stamp: 24/11/2010 09:52

Tuesday, November 23, 2010

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 32905 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32905   Issue : FINAL  
  Detected Date: 23/11/2010   Detected Time: 16:48  
  Start Date: 23/11/2010   Start Time: 15:48  
  Actual Clear Date: 23/11/2010   Actual Clear Time: 18:46  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card change.

This issue may have been due to
an equipment failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
012820142201492016165016184
0161870161880163401782LLMY0
0161870161880163401782
 
     

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System Time Stamp: 23/11/2010 19:37

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 32905 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32905   Issue : 3  
  Detected Date: 23/11/2010   Detected Time: 16:48  
  Start Date: 23/11/2010   Start Time: 15:48  
  Anticipated Clear Date: 23/11/2010   Anticipated Clear Time: 19:46  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
012820142201492016165016184
0161870161880163401782LLMY0
0161870161880163401782
 
     

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System Time Stamp: 23/11/2010 18:47

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 32905 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32905   Issue : 2  
  Detected Date: 23/11/2010   Detected Time: 16:48  
  Start Date: 23/11/2010   Start Time: 15:48  
  Anticipated Clear Date: 23/11/2010   Anticipated Clear Time: 18:51  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
012820142201492016165016184
0161870161880163401782LLMY0
0161870161880163401782
 
     

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System Time Stamp: 23/11/2010 17:54

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 32905 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32905   Issue : 1  
  Detected Date: 23/11/2010   Detected Time: 16:48  
  Start Date: 23/11/2010   Start Time: 15:48  
  Anticipated Clear Date: 23/11/2010   Anticipated Clear Time: 18:48  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
012820142201492016165016184
0161870161880163401782
 
     

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System Time Stamp: 23/11/2010 17:12

Broadband Incident Report : ERX14 EALING3 : LOSS OF SERVICE : Reference 32822 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32822   Issue : FINAL  
  Detected Date: 22/11/2010   Detected Time: 22:10  
  Start Date: 22/11/2010   Start Time: 22:02  
  Actual Clear Date: 22/11/2010   Actual Clear Time: 22:03  
     
  Incident Headline: ERX14 EALING3 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has automatically restored. This issue may have been due to an equipment failure. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0144201621017270175301895
019230203010020308002031140203184
02031880203214020322602032550203264
02032660203269020701302071650207168
02073070207348020737102073840207399
02074080207409020747102074910207493
02074950207499020761002076290207731
02077360207751020814102082000208201
02082050208209020822202082320208241
02082480208288020832602083570208380
02083810208400020841602084240208426
02084270208429020845102084530208455
02084580208459020853702085380208560
02085630208568020856902085710208574
02085760208580020858102085820208587
02086060208607020862102087230208731
02087350208740020874102087420208743
02087440208746020874802087490208758
02087620208782020879502087970208811
02088130208830020883302088340208836
02088390208841020884202088430208845
02088460208847020886102088630208866
02088670208868020886902088910208892
02088930208900020890202089030208905
02089170208922020893002089310208932
02089330208960020896402089660208968
0208969020896002089640208966
 
     

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System Time Stamp: 23/11/2010 00:14