Saturday, July 18, 2015

Broadband Incident Report : ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE : Reference 32725 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32725   Issue : FINAL  
  Detected Date: 18/07/2015   Detected Time: 09:17  
  Start Date: 18/07/2015   Start Time: 09:12  
  Actual Clear Date: 18/07/2015   Actual Clear Time: 15:21  
     
  Incident Headline: ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service has been restored as of 15:21 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01339
 
  Duration: 0 days 06 hours 08 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PYMORE]: MUX 302 : LOSS OF SERVICE : Reference 32715 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32715   Issue : FINAL  
  Detected Date: 18/07/2015   Detected Time: 09:04  
  Start Date: 18/07/2015   Start Time: 09:00  
  Actual Clear Date: 18/07/2015   Actual Clear Time: 12:49  
     
  Incident Headline: ADSL :[PYMORE]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service has been restored as of 12:49 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01353
 
  Duration: 0 days 03 hours 48 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE : Reference 32725 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32725   Issue : 1  
  Detected Date: 18/07/2015   Detected Time: 09:17  
  Start Date: 18/07/2015   Start Time: 09:12  
  Anticipated Clear Date: 19/07/2015   Anticipated Clear Time: 09:17  
  Next Update Date: 19/07/2015   Next Update Time: 09:17  
     
  Incident Headline: ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01339
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PYMORE]: MUX 302 : LOSS OF SERVICE : Reference 32715 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32715   Issue : 1  
  Detected Date: 18/07/2015   Detected Time: 09:04  
  Start Date: 18/07/2015   Start Time: 09:00  
  Anticipated Clear Date: 19/07/2015   Anticipated Clear Time: 09:04  
  Next Update Date: 19/07/2015   Next Update Time: 09:04  
     
  Incident Headline: ADSL :[PYMORE]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01353
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, July 17, 2015

Broadband Incident Report : ADSL :[EAST RUDHAM]: MUX 301 : LOSS OF SERVICE : Reference 32678 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32678   Issue : FINAL  
  Detected Date: 17/07/2015   Detected Time: 23:10  
  Start Date: 17/07/2015   Start Time: 23:07  
  Actual Clear Date: 17/07/2015   Actual Clear Time: 23:09  
     
  Incident Headline: ADSL :[EAST RUDHAM]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 23:09 after a power cycle was performed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01485
 
  Duration: 0 days 00 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[EAST RUDHAM]: MUX 301 : LOSS OF SERVICE : Reference 32678 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32678   Issue : FINAL  
  Detected Date: 17/07/2015   Detected Time: 23:10  
  Start Date: 17/07/2015   Start Time: 23:07  
  Actual Clear Date: 17/07/2015   Actual Clear Time: 23:09  
     
  Incident Headline: ADSL :[EAST RUDHAM]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 23:09 after a power cycle was performed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01485
 
  Duration: 0 days 00 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[EAST RUDHAM]: MUX 301 : LOSS OF SERVICE : Reference 32678 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32678   Issue : 1  
  Detected Date: 17/07/2015   Detected Time: 23:10  
  Start Date: 17/07/2015   Start Time: 23:07  
  Anticipated Clear Date: 18/07/2015   Anticipated Clear Time: 23:10  
  Next Update Date: 18/07/2015   Next Update Time: 23:10  
     
  Incident Headline: ADSL :[EAST RUDHAM]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01485
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES IN POWYS : DEGRADED SERVICE : Reference 32326 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32326   Issue : FINAL  
  Detected Date: 16/07/2015   Detected Time: 19:31  
  Start Date: 16/07/2015   Start Time: 19:31  
  Actual Clear Date: 17/07/2015   Actual Clear Time: 01:15  
     
  Incident Headline: ADSL : MULTIPLE MUXES IN POWYS : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 01:15 whilst the engineer was faulting at Aberystwyth. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
015880168601938
 
  Duration: 0 days 05 hours 44 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, July 16, 2015

Broadband Incident Report : : MULTIPLE MUXES IN POWYS : DEGRADED SERVICE : Reference 32326 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32326   Issue : 4  
  Detected Date: 16/07/2015   Detected Time: 19:31  
  Start Date: 16/07/2015   Start Time: 19:31  
  Anticipated Clear Date: 17/07/2015   Anticipated Clear Time: 04:00  
  Next Update Date: 17/07/2015   Next Update Time: 02:00  
     
  Incident Headline: : MULTIPLE MUXES IN POWYS : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This is running as a child case of the parent P1 incident IMT32338/15. All further internal updates regarding customer impact and recovery actions will be via that incident. An engineer is en route to site, ETA 22:30. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
015880168601938
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN POWYS : DEGRADED SERVICE : Reference 32326 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32326   Issue : 3  
  Detected Date: 16/07/2015   Detected Time: 19:31  
  Start Date: 16/07/2015   Start Time: 19:31  
  Anticipated Clear Date: 16/07/2015   Anticipated Clear Time: 23:30  
  Next Update Date: 16/07/2015   Next Update Time: 22:36  
     
  Incident Headline: : MULTIPLE MUXES IN POWYS : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Customer impact: Degraded internet services for{tba} Broadband customers in POWYS Area.

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
015880168601938
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BISHOPS CASTLE MUX 302 : DEGRADED SERVICE : Reference 32326 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32326   Issue : 2  
  Detected Date: 16/07/2015   Detected Time: 19:31  
  Start Date: 16/07/2015   Start Time: 19:31  
  Anticipated Clear Date: 16/07/2015   Anticipated Clear Time: 21:31  
  Next Update Date: 16/07/2015   Next Update Time: 20:31  
     
  Incident Headline: : BISHOPS CASTLE MUX 302 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Degraded internet services for{269} Broadband customers at BISHOPS CASTLE

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
01588
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BISHOPS CASTLE MUX 302 : DEGRADED SERVICE : Reference 32326 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32326   Issue : 1  
  Detected Date: 16/07/2015   Detected Time: 19:31  
  Start Date: 16/07/2015   Start Time: 19:31  
  Anticipated Clear Date: 16/07/2015   Anticipated Clear Time: 21:31  
  Next Update Date: 16/07/2015   Next Update Time: 20:31  
     
  Incident Headline: : BISHOPS CASTLE MUX 302 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01588
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE : Reference 32185 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32185   Issue : FINAL  
  Detected Date: 16/07/2015   Detected Time: 05:22  
  Start Date: 16/07/2015   Start Time: 05:21  
  Actual Clear Date: 16/07/2015   Actual Clear Time: 05:48  
     
  Incident Headline: :[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01299
 
  Duration: 0 days 00 hours 27 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.