Saturday, August 25, 2012

Broadband Incident Report : : FARADAY NODE 08004 : PARTIAL LOSS OF SERVICE : Reference 30969 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30969   Issue : FINAL  
  Detected Date: 24/08/2012   Detected Time: 22:51  
  Start Date: 24/08/2012   Start Time: 22:40  
  Actual Clear Date: 25/08/2012   Actual Clear Time: 02:06  
     
  Incident Headline: : FARADAY NODE 08004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 02:06 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0132201485017320192001959
02030770203122020721302072360207246
02072480207294020732902073320207353
02073560207427020748902074900207583
02076000207606020772602077960207936
02084700208471020847202084750208503
020855202085860208821LLCL0To Fo
020855202085860208821
 
  Duration: 0 days 03 hours 26 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FARADAY NODE 08004 : PARTIAL LOSS OF SERVICE : Reference 30969 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30969   Issue : 4  
  Detected Date: 24/08/2012   Detected Time: 22:51  
  Start Date: 24/08/2012   Start Time: 22:40  
  Anticipated Clear Date: 25/08/2012   Anticipated Clear Time: 02:46  
  Next Update Date: 25/08/2012   Next Update Time: 03:00  
     
  Incident Headline: : FARADAY NODE 08004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has arrived onsite and commenced onsite diagnosis.  
  Dialling Codes Affected:
0132201485017320192001959
02030770203122020721302072360207246
02072480207294020732902073320207353
02073560207427020748902074900207583
02076000207606020772602077960207936
02084700208471020847202084750208503
020855202085860208821LLCL0To Fo
020855202085860208821
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FARADAY NODE 08004 : PARTIAL LOSS OF SERVICE : Reference 30969 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30969   Issue : 3  
  Detected Date: 24/08/2012   Detected Time: 22:51  
  Start Date: 24/08/2012   Start Time: 22:40  
  Anticipated Clear Date: 25/08/2012   Anticipated Clear Time: 01:45  
  Next Update Date: 25/08/2012   Next Update Time: 02:00  
     
  Incident Headline: : FARADAY NODE 08004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site, ETA 01:30.  
  Dialling Codes Affected:
0132201485017320192001959
02030770203122020721302072360207246
02072480207294020732902073320207353
02073560207427020748902074900207583
02076000207606020772602077960207936
02084700208471020847202084750208503
020855202085860208821LLCL0To Fo
020855202085860208821
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, August 24, 2012

Broadband Incident Report : : FARADAY NODE 08004 : PARTIAL LOSS OF SERVICE : Reference 30969 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30969   Issue : 2  
  Detected Date: 24/08/2012   Detected Time: 22:51  
  Start Date: 24/08/2012   Start Time: 22:40  
  Anticipated Clear Date: 25/08/2012   Anticipated Clear Time: 00:55  
  Next Update Date: 25/08/2012   Next Update Time: 00:55  
     
  Incident Headline: : FARADAY NODE 08004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site.  
  Dialling Codes Affected:
0132201485017320192001959
02030770203122020721302072360207246
02072480207294020732902073320207353
02073560207427020748902074900207583
02076000207606020772602077960207936
02084700208471020847202084750208503
020855202085860208821LLCL0To Fo
020855202085860208821
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FARADAY NODE 08004 : PARTIAL LOSS OF SERVICE : Reference 30969 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30969   Issue : 1  
  Detected Date: 24/08/2012   Detected Time: 22:51  
  Start Date: 24/08/2012   Start Time: 22:40  
  Anticipated Clear Date: 25/08/2012   Anticipated Clear Time: 00:40  
  Next Update Date: 24/08/2012   Next Update Time: 23:53  
     
  Incident Headline: : FARADAY NODE 08004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0132201485017320192001959
02030770203122020721302072360207246
02072480207294020732902073320207353
02073560207427020748902074900207583
02076000207606020772602077960207936
02084700208471020847202084750208503
020855202085860208821LLCL0To Fo
020855202085860208821
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, August 20, 2012

Broadband Incident Report : : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE : Reference 30094 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30094   Issue : FINAL  
  Detected Date: 19/08/2012   Detected Time: 23:53  
  Start Date: 19/08/2012   Start Time: 23:52  
  Actual Clear Date: 20/08/2012   Actual Clear Time: 00:00  
     
  Incident Headline: : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 00:00 by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0130901343013490145601463
0147901542016310180801967
019710163101808
 
  Duration: 0 days 00 hours 08 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE : Reference 30094 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30094   Issue : 1  
  Detected Date: 19/08/2012   Detected Time: 23:53  
  Start Date: 19/08/2012   Start Time: 23:52  
  Anticipated Clear Date: 20/08/2012   Anticipated Clear Time: 01:52  
  Next Update Date: 20/08/2012   Next Update Time: 00:45  
     
  Incident Headline: : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
0130901343013490145601463
0147901542016310180801967
019710163101808
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, August 19, 2012

Broadband Incident Report : : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE : Reference 30091 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30091   Issue : FINAL  
  Detected Date: 19/08/2012   Detected Time: 22:47  
  Start Date: 19/08/2012   Start Time: 22:46  
  Actual Clear Date: 19/08/2012   Actual Clear Time: 22:57  
     
  Incident Headline: : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 22:57 by completing: a reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0130901343013490145601463
0147901542016310180801967
019710163101808
 
  Duration: 0 days 00 hours 11 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE : Reference 30091 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30091   Issue : 1  
  Detected Date: 19/08/2012   Detected Time: 22:47  
  Start Date: 19/08/2012   Start Time: 22:46  
  Anticipated Clear Date: 20/08/2012   Anticipated Clear Time: 00:46  
  Next Update Date: 19/08/2012   Next Update Time: 23:30  
     
  Incident Headline: : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0130901343013490145601463
0147901542016310180801967
019710163101808
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE : Reference 30068 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30068   Issue : FINAL  
  Detected Date: 19/08/2012   Detected Time: 16:24  
  Start Date: 19/08/2012   Start Time: 16:11  
  Actual Clear Date: 19/08/2012   Actual Clear Time: 17:34  
     
  Incident Headline: : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 17.34; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0116201179012230122601227
0125501268012790128401295
0130301304013220134401354
01407014164014240144901473
0147401476014930150201536
0158201603016220162301634
0164201692017020175301787
0179501797018420184301895
019080192001929019320203221
02035610207064020725202072770207358
02074690207625020763302076350207639
02077320207820020820702083650208500
02085010208686020868802086950208961
020868602086880208695
 
  Duration: 0 days 01 hours 23 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE : Reference 30068 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30068   Issue : 2  
  Detected Date: 19/08/2012   Detected Time: 16:24  
  Start Date: 19/08/2012   Start Time: 16:11  
  Anticipated Clear Date: 19/08/2012   Anticipated Clear Time: 19:11  
  Next Update Date: 19/08/2012   Next Update Time: 18:32  
     
  Incident Headline: : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is now on site at Ilford. Next update 18:30
 
  Dialling Codes Affected:
0116201179012230122601227
0125501268012790128401295
0130301304013220134401354
01407014164014240144901473
0147401476014930150201536
0158201603016220162301634
0164201692017020175301787
0179501797018420184301895
019080192001929019320203221
02035610207064020725202072770207358
02074690207625020763302076350207639
02077320207820020820702083650208500
02085010208686020868802086950208961
020868602086880208695
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE : Reference 30068 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30068   Issue : 1  
  Detected Date: 19/08/2012   Detected Time: 16:24  
  Start Date: 19/08/2012   Start Time: 16:11  
  Anticipated Clear Date: 19/08/2012   Anticipated Clear Time: 19:11  
  Next Update Date: 19/08/2012   Next Update Time: 18:15  
     
  Incident Headline: : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to site to change hardware. ETA unknown at present. Next update 18:15
 
  Dialling Codes Affected:
0116201179012230122601227
0125501268012790128401295
0130301304013220134401354
01407014164014240144901473
0147401476014930150201536
0158201603016220162301634
0164201692017020175301787
0179501797018420184301895
019080192001929019320203221
02035610207064020725202072770207358
02074690207625020763302076350207639
02077320207820020820702083650208500
02085010208686020868802086950208961
020868602086880208695
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.