Saturday, July 12, 2014

Broadband Incident Report : EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE : Reference 25347 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25347   Issue : FINAL  
  Detected Date: 12/07/2014   Detected Time: 15:07  
  Start Date: 12/07/2014   Start Time: 15:00  
  Actual Clear Date: 12/07/2014   Actual Clear Time: 19:27  
     
  Incident Headline: EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 19:27 after a hardware change at at Edinburgh. The extra 1287 broadband end users affected during the card change where only affected for 1 minute during the card change. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
012920136901779
 
  Duration: 0 days 04 hours 27 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE : Reference 25347 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25347   Issue : 6  
  Detected Date: 12/07/2014   Detected Time: 15:07  
  Start Date: 12/07/2014   Start Time: 15:00  
  Anticipated Clear Date: 12/07/2014   Anticipated Clear Time: 20:45  
  Next Update Date: 12/07/2014   Next Update Time: 20:30  
     
  Incident Headline: EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical support have advised to change the card, this will impact a further 1287 end user during the change. The card will now be change. The root cause is though to be a card failure. The estimated time of repair is 19:45. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
012920136901779
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE : Reference 25347 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25347   Issue : 5  
  Detected Date: 12/07/2014   Detected Time: 15:07  
  Start Date: 12/07/2014   Start Time: 15:00  
  Anticipated Clear Date: 12/07/2014   Anticipated Clear Time: 20:45  
  Next Update Date: 12/07/2014   Next Update Time: 20:30  
     
  Incident Headline: EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The engineer is on site for investigation.Technical support are assisting with the investigations. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
012920136901779
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE : Reference 25347 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25347   Issue : 4  
  Detected Date: 12/07/2014   Detected Time: 15:07  
  Start Date: 12/07/2014   Start Time: 15:00  
  Anticipated Clear Date: 12/07/2014   Anticipated Clear Time: 18:45  
  Next Update Date: 12/07/2014   Next Update Time: 18:30  
     
  Incident Headline: EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The engineer is on site for investigation. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
012920136901779
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE : Reference 25347 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25347   Issue : 3  
  Detected Date: 12/07/2014   Detected Time: 15:07  
  Start Date: 12/07/2014   Start Time: 15:00  
  Anticipated Clear Date: 12/07/2014   Anticipated Clear Time: 17:30  
  Next Update Date: 12/07/2014   Next Update Time: 17:15  
     
  Incident Headline: EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Tasking an engineer to site for investigation. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
012920136901779
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE : Reference 25347 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25347   Issue : 2  
  Detected Date: 12/07/2014   Detected Time: 15:07  
  Start Date: 12/07/2014   Start Time: 15:00  
  Anticipated Clear Date: 12/07/2014   Anticipated Clear Time: 17:30  
  Next Update Date: 12/07/2014   Next Update Time: 17:15  
     
  Incident Headline: EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
012920136901779
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE : Reference 25347 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25347   Issue : 1  
  Detected Date: 12/07/2014   Detected Time: 15:07  
  Start Date: 12/07/2014   Start Time: 15:00  
  Anticipated Clear Date: 12/07/2014   Anticipated Clear Time: 17:30  
  Next Update Date: 12/07/2014   Next Update Time: 17:15  
     
  Incident Headline: : EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
012920136901779
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE : Reference 25323 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25323   Issue : FINAL  
  Detected Date: 12/07/2014   Detected Time: 07:45  
  Start Date: 12/07/2014   Start Time: 07:45  
  Actual Clear Date: 12/07/2014   Actual Clear Time: 09:29  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 09.29 after a hardware change at Manchester.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0124401248012530125401270
0127401282012830129801352
0138801422014570148401492
01512801519201524016127016130
016133016134016162016163016165
016168016170016178016179016181
0161830161840161870162501706
0174501758017660177201782
01829018890191370192501942
LLLC0LLMR0To Fo
 
  Duration: 0 days 01 hours 44 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE : Reference 25323 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25323   Issue : 2  
  Detected Date: 12/07/2014   Detected Time: 07:45  
  Start Date: 12/07/2014   Start Time: 07:45  
  Anticipated Clear Date: 12/07/2014   Anticipated Clear Time: 11:44  
  Next Update Date: 12/07/2014   Next Update Time: 09:45  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be issued upon service restoration or if there is a change in customer impact.
 
  Dialling Codes Affected:
0124401248012530125401270
0127401282012830129801352
0138801422014570148401492
01512801519201524016127016130
016133016134016162016163016165
016168016170016178016179016181
0161830161840161870162501706
0174501758017660177201782
01829018890191370192501942
LLLC0LLMR0To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE : Reference 25323 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25323   Issue : 1  
  Detected Date: 12/07/2014   Detected Time: 07:45  
  Start Date: 12/07/2014   Start Time: 07:45  
  Anticipated Clear Date: 12/07/2014   Anticipated Clear Time: 11:44  
  Next Update Date: 12/07/2014   Next Update Time: 09:45  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0124401248012530125401270
0127401282012830129801352
0138801422014570148401492
01512801519201524016127016130
016133016134016162016163016165
016168016170016178016179016181
0161830161840161870162501706
0174501758017660177201782
01829018890191370192501942
LLLC0LLMR0To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE : Reference 25302 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25302   Issue : FINAL  
  Detected Date: 12/07/2014   Detected Time: 01:29  
  Start Date: 12/07/2014   Start Time: 01:29  
  Actual Clear Date: 12/07/2014   Actual Clear Time: 01:44  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 01:44 after a card was changed at Manchester.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0124401248012530125401270
0127401282012830129801352
0138801422014570148401492
01512801519201524016127016130
016133016134016162016163016165
016168016170016178016179016181
0161830161840161870162501706
0174501758017660177201782
01829018890191370192501942
LLLC0LLMR0To Fo
 
  Duration: 0 days 00 hours 15 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE : Reference 25302 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25302   Issue : 2  
  Detected Date: 12/07/2014   Detected Time: 01:29  
  Start Date: 12/07/2014   Start Time: 01:29  
  Anticipated Clear Date: 12/07/2014   Anticipated Clear Time: 03:30  
  Next Update Date: 12/07/2014   Next Update Time: 02:30  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
0124401248012530125401270
0127401282012830129801352
0138801422014570148401492
01512801519201524016127016130
016133016134016162016163016165
016168016170016178016179016181
0161830161840161870162501706
0174501758017660177201782
01829018890191370192501942
LLLC0LLMR0To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.