Saturday, May 8, 2010

Broadband Incident Report : CANTERBURY ATM NODE 2 : PARTIAL LOSS OF SERVICE : Reference 12958 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12958   Issue : FINAL  
  Detected Date: 08/05/2010   Detected Time: 05:58  
  Start Date: 08/05/2010   Start Time: 05:55  
  Actual Clear Date: 08/05/2010   Actual Clear Time: 09:45  
     
  Incident Headline: CANTERBURY ATM NODE 2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a Card Reseat.

This issue may have been due to an Equipment Failure.
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0122701303013040147401797
018430130401474
 
     

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System Time Stamp: 08/05/2010 10:01

Broadband Incident Report : CANTERBURY ATM NODE 2 : PARTIAL LOSS OF SERVICE : Reference 12958 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12958   Issue : 3  
  Detected Date: 08/05/2010   Detected Time: 05:58  
  Start Date: 08/05/2010   Start Time: 05:55  
  Anticipated Clear Date: 08/05/2010   Anticipated Clear Time: 10:30  
     
  Incident Headline: CANTERBURY ATM NODE 2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0122701303013040147401797
018430130401474
 
     

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System Time Stamp: 08/05/2010 08:21

Broadband Incident Report : : CANTERBURY NODE A2 : PARTIAL LOSS OF SERVICE : Reference 12958 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12958   Issue : 2  
  Detected Date: 08/05/2010   Detected Time: 05:58  
  Start Date: 08/05/2010   Start Time: 05:55  
  Anticipated Clear Date: 08/05/2010   Anticipated Clear Time: 07:55  
     
  Incident Headline: : CANTERBURY NODE A2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0122701303013040147401797
018430130401474
 
     

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System Time Stamp: 08/05/2010 06:36

Broadband Incident Report : : CANTERBURY NODE A2 : PARTIAL LOSS OF SERVICE : Reference 12958 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12958   Issue : 1  
  Detected Date: 08/05/2010   Detected Time: 05:58  
  Start Date: 08/05/2010   Start Time: 05:55  
  Anticipated Clear Date: 08/05/2010   Anticipated Clear Time: 07:55  
     
  Incident Headline: : CANTERBURY NODE A2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0122701303013040147401797
018430130401474
 
     

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System Time Stamp: 08/05/2010 06:12

Broadband Incident Report : : SLAITHWAITE MUX 101 : LOSS OF SERVICE : Reference 12905 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12905   Issue : FINAL  
  Detected Date: 07/05/2010   Detected Time: 11:35  
  Start Date: 07/05/2010   Start Time: 11:31  
  Actual Clear Date: 08/05/2010   Actual Clear Time: 05:33  
     
  Incident Headline: : SLAITHWAITE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a fibre resplice.

This issue may have been due to
a fibre fault.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01484
 
     

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System Time Stamp: 08/05/2010 05:56

Broadband Incident Report : : SLAITHWAITE MUX 101 : LOSS OF SERVICE : Reference 12905 : Issue 9 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12905   Issue : 9  
  Detected Date: 07/05/2010   Detected Time: 11:35  
  Start Date: 07/05/2010   Start Time: 11:31  
  Anticipated Clear Date: 08/05/2010   Anticipated Clear Time: 10:00  
     
  Incident Headline: : SLAITHWAITE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01484
 
     

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System Time Stamp: 08/05/2010 00:58

Friday, May 7, 2010

Broadband Incident Report : : SLAITHWAITE MUX 101 : LOSS OF SERVICE : Reference 12905 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12905   Issue : 8  
  Detected Date: 07/05/2010   Detected Time: 11:35  
  Start Date: 07/05/2010   Start Time: 11:31  
  Anticipated Clear Date: 08/05/2010   Anticipated Clear Time: 00:30  
     
  Incident Headline: : SLAITHWAITE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

A Fibre Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01484
 
     

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System Time Stamp: 07/05/2010 22:26

Broadband Incident Report : : SLAITHWAITE MUX 101 : LOSS OF SERVICE : Reference 12905 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12905   Issue : 7  
  Detected Date: 07/05/2010   Detected Time: 11:35  
  Start Date: 07/05/2010   Start Time: 11:31  
  Anticipated Clear Date: 07/05/2010   Anticipated Clear Time: 22:30  
     
  Incident Headline: : SLAITHWAITE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01484
 
     

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System Time Stamp: 07/05/2010 21:21

Broadband Incident Report : SLAITHWAITE MUX 101 : LOSS OF SERVICE : Reference 12905 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12905   Issue : 6  
  Detected Date: 07/05/2010   Detected Time: 11:35  
  Start Date: 07/05/2010   Start Time: 11:31  
  Anticipated Clear Date: 07/05/2010   Anticipated Clear Time: 21:00  
     
  Incident Headline: SLAITHWAITE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01484
 
     

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System Time Stamp: 07/05/2010 20:37

Broadband Incident Report : UPTON BISHOP MUX 101 : LOSS OF SERVICE : Reference 12951 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12951   Issue : FINAL  
  Detected Date: 07/05/2010   Detected Time: 19:23  
  Start Date: 07/05/2010   Start Time: 19:21  
  Actual Clear Date: 07/05/2010   Actual Clear Time: 19:35  
     
  Incident Headline: UPTON BISHOP MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Reseat
This issue may have been due to

a Hardware Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01989
 
     

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System Time Stamp: 07/05/2010 19:50

Broadband Incident Report : SLAITHWAITE MUX 101 : LOSS OF SERVICE : Reference 12905 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12905   Issue : 5  
  Detected Date: 07/05/2010   Detected Time: 11:35  
  Start Date: 07/05/2010   Start Time: 11:31  
  Anticipated Clear Date: 07/05/2010   Anticipated Clear Time: 21:00  
     
  Incident Headline: SLAITHWAITE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01484
 
     

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System Time Stamp: 07/05/2010 19:46

Broadband Incident Report : : SCILLONIA MUX 101 : DEGRADED SERVICE : Reference 12874 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12874   Issue : FINAL  
  Detected Date: 07/05/2010   Detected Time: 06:57  
  Start Date: 07/05/2010   Start Time: 06:55  
  Actual Clear Date: 07/05/2010   Actual Clear Time: 15:00  
     
  Incident Headline: : SCILLONIA MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Reseat

This issue may have been due to


an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01720
 
     

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System Time Stamp: 07/05/2010 18:15

Broadband Incident Report : : SLAITHWAITE MUX 101 : LOSS OF SERVICE : Reference 12905 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12905   Issue : 4  
  Detected Date: 07/05/2010   Detected Time: 11:35  
  Start Date: 07/05/2010   Start Time: 11:31  
  Anticipated Clear Date: 07/05/2010   Anticipated Clear Time: 19:00  
     
  Incident Headline: : SLAITHWAITE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01484
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 07/05/2010 17:57

Broadband Incident Report : : SLAITHWAITE MUX 101 : LOSS OF SERVICE : Reference 12905 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12905   Issue : 3  
  Detected Date: 07/05/2010   Detected Time: 11:35  
  Start Date: 07/05/2010   Start Time: 11:31  
  Anticipated Clear Date: 07/05/2010   Anticipated Clear Time: 17:00  
     
  Incident Headline: : SLAITHWAITE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01484
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 07/05/2010 16:06