Broadband Incident Report : CANTERBURY ATM NODE 2 : PARTIAL LOSS OF SERVICE : Reference 12958 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12958		Issue :	FINAL
	Detected Date:	08/05/2010		Detected Time:	05:58
	Start Date:	08/05/2010		Start Time:	05:55
	Actual Clear Date:	08/05/2010		Actual Clear Time:	09:45
	Incident Headline:	CANTERBURY ATM NODE 2 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat. This issue may have been due to an Equipment Failure. ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01227 01303 01304 01474 01797 01843 01304 01474

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System Time Stamp: 08/05/2010 10:01

Broadband Incident Report : CANTERBURY ATM NODE 2 : PARTIAL LOSS OF SERVICE : Reference 12958 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12958		Issue :	3
	Detected Date:	08/05/2010		Detected Time:	05:58
	Start Date:	08/05/2010		Start Time:	05:55
	Anticipated Clear Date:	08/05/2010		Anticipated Clear Time:	10:30
	Incident Headline:	CANTERBURY ATM NODE 2 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01227 01303 01304 01474 01797 01843 01304 01474

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System Time Stamp: 08/05/2010 08:21

Broadband Incident Report : : CANTERBURY NODE A2 : PARTIAL LOSS OF SERVICE : Reference 12958 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12958		Issue :	2
	Detected Date:	08/05/2010		Detected Time:	05:58
	Start Date:	08/05/2010		Start Time:	05:55
	Anticipated Clear Date:	08/05/2010		Anticipated Clear Time:	07:55
	Incident Headline:	: CANTERBURY NODE A2 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01227 01303 01304 01474 01797 01843 01304 01474

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System Time Stamp: 08/05/2010 06:36

Broadband Incident Report : : CANTERBURY NODE A2 : PARTIAL LOSS OF SERVICE : Reference 12958 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12958		Issue :	1
	Detected Date:	08/05/2010		Detected Time:	05:58
	Start Date:	08/05/2010		Start Time:	05:55
	Anticipated Clear Date:	08/05/2010		Anticipated Clear Time:	07:55
	Incident Headline:	: CANTERBURY NODE A2 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01227 01303 01304 01474 01797 01843 01304 01474

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System Time Stamp: 08/05/2010 06:12

Broadband Incident Report : : SLAITHWAITE MUX 101 : LOSS OF SERVICE : Reference 12905 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12905		Issue :	FINAL
	Detected Date:	07/05/2010		Detected Time:	11:35
	Start Date:	07/05/2010		Start Time:	11:31
	Actual Clear Date:	08/05/2010		Actual Clear Time:	05:33
	Incident Headline:	: SLAITHWAITE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a fibre resplice. This issue may have been due to a fibre fault. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01484

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System Time Stamp: 08/05/2010 05:56

Broadband Incident Report : : SLAITHWAITE MUX 101 : LOSS OF SERVICE : Reference 12905 : Issue 9 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12905		Issue :	9
	Detected Date:	07/05/2010		Detected Time:	11:35
	Start Date:	07/05/2010		Start Time:	11:31
	Anticipated Clear Date:	08/05/2010		Anticipated Clear Time:	10:00
	Incident Headline:	: SLAITHWAITE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01484

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System Time Stamp: 08/05/2010 00:58

Broadband Incident Report : : SLAITHWAITE MUX 101 : LOSS OF SERVICE : Reference 12905 : Issue 8 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12905		Issue :	8
	Detected Date:	07/05/2010		Detected Time:	11:35
	Start Date:	07/05/2010		Start Time:	11:31
	Anticipated Clear Date:	08/05/2010		Anticipated Clear Time:	00:30
	Incident Headline:	: SLAITHWAITE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Fibre Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01484

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System Time Stamp: 07/05/2010 22:26

Broadband Incident Report : : SLAITHWAITE MUX 101 : LOSS OF SERVICE : Reference 12905 : Issue 7 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12905		Issue :	7
	Detected Date:	07/05/2010		Detected Time:	11:35
	Start Date:	07/05/2010		Start Time:	11:31
	Anticipated Clear Date:	07/05/2010		Anticipated Clear Time:	22:30
	Incident Headline:	: SLAITHWAITE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01484

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System Time Stamp: 07/05/2010 21:21

Broadband Incident Report : SLAITHWAITE MUX 101 : LOSS OF SERVICE : Reference 12905 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12905		Issue :	6
	Detected Date:	07/05/2010		Detected Time:	11:35
	Start Date:	07/05/2010		Start Time:	11:31
	Anticipated Clear Date:	07/05/2010		Anticipated Clear Time:	21:00
	Incident Headline:	SLAITHWAITE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01484

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System Time Stamp: 07/05/2010 20:37

Broadband Incident Report : UPTON BISHOP MUX 101 : LOSS OF SERVICE : Reference 12951 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12951		Issue :	FINAL
	Detected Date:	07/05/2010		Detected Time:	19:23
	Start Date:	07/05/2010		Start Time:	19:21
	Actual Clear Date:	07/05/2010		Actual Clear Time:	19:35
	Incident Headline:	UPTON BISHOP MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01989

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System Time Stamp: 07/05/2010 19:50

Broadband Incident Report : SLAITHWAITE MUX 101 : LOSS OF SERVICE : Reference 12905 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12905		Issue :	5
	Detected Date:	07/05/2010		Detected Time:	11:35
	Start Date:	07/05/2010		Start Time:	11:31
	Anticipated Clear Date:	07/05/2010		Anticipated Clear Time:	21:00
	Incident Headline:	SLAITHWAITE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01484

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System Time Stamp: 07/05/2010 19:46

Broadband Incident Report : : SCILLONIA MUX 101 : DEGRADED SERVICE : Reference 12874 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12874		Issue :	FINAL
	Detected Date:	07/05/2010		Detected Time:	06:57
	Start Date:	07/05/2010		Start Time:	06:55
	Actual Clear Date:	07/05/2010		Actual Clear Time:	15:00
	Incident Headline:	: SCILLONIA MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01720

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System Time Stamp: 07/05/2010 18:15

Broadband Incident Report : : SLAITHWAITE MUX 101 : LOSS OF SERVICE : Reference 12905 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12905		Issue :	4
	Detected Date:	07/05/2010		Detected Time:	11:35
	Start Date:	07/05/2010		Start Time:	11:31
	Anticipated Clear Date:	07/05/2010		Anticipated Clear Time:	19:00
	Incident Headline:	: SLAITHWAITE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01484

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System Time Stamp: 07/05/2010 17:57

Broadband Incident Report : : SLAITHWAITE MUX 101 : LOSS OF SERVICE : Reference 12905 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12905		Issue :	3
	Detected Date:	07/05/2010		Detected Time:	11:35
	Start Date:	07/05/2010		Start Time:	11:31
	Anticipated Clear Date:	07/05/2010		Anticipated Clear Time:	17:00
	Incident Headline:	: SLAITHWAITE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01484

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System Time Stamp: 07/05/2010 16:06