Monday, December 30, 2013

Broadband Incident Report : : GEDNEY DROVE END MUX 001 : LOSS OF SERVICE : Reference 50725 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50725   Issue : FINAL  
  Detected Date: 29/12/2013   Detected Time: 21:53  
  Start Date: 29/12/2013   Start Time: 21:53  
  Actual Clear Date: 30/12/2013   Actual Clear Time: 06:25  
     
  Incident Headline: : GEDNEY DROVE END MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 06.25 after a hardware change at Gedney Drove.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01406
 
  Duration: 0 days 08 hours 32 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : GEDNEY DROVE END MUX 001 : LOSS OF SERVICE : Reference 50725 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50725   Issue : 5  
  Detected Date: 29/12/2013   Detected Time: 21:53  
  Start Date: 29/12/2013   Start Time: 21:53  
  Anticipated Clear Date: 30/12/2013   Anticipated Clear Time: 08:00  
  Next Update Date: 30/12/2013   Next Update Time: 07:30  
     
  Incident Headline: GEDNEY DROVE END MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has not been restored. A spare card is en route to site but has been delayed as courier has broken down. The engineer is onsite and the courier is being directed to the exchange. Next update will be at 07:30 or sooner if significant progress made. Loss of internet services for {279} Broadband end users.  
  Dialling Codes Affected:
01406
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GEDNEY DROVE END MUX 001 : LOSS OF SERVICE : Reference 50725 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50725   Issue : 4  
  Detected Date: 29/12/2013   Detected Time: 21:53  
  Start Date: 29/12/2013   Start Time: 21:53  
  Anticipated Clear Date: 30/12/2013   Anticipated Clear Time: 05:15  
  Next Update Date: 30/12/2013   Next Update Time: 05:15  
     
  Incident Headline: : GEDNEY DROVE END MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has not been restored. A spare card is en route but has been delayed as courier has broken down. An engineer is en route to site but is at least 2 hours away so unable to collect card on way. Estimated time of repair unknown. Next update will be at 05.15.
 
  Dialling Codes Affected:
01406
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : GEDNEY DROVE END MUX 001 : LOSS OF SERVICE : Reference 50725 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50725   Issue : 3  
  Detected Date: 29/12/2013   Detected Time: 21:53  
  Start Date: 29/12/2013   Start Time: 21:53  
  Anticipated Clear Date: 30/12/2013   Anticipated Clear Time: 04:30  
  Next Update Date: 30/12/2013   Next Update Time: 04:00  
     
  Incident Headline: GEDNEY DROVE END MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service not yet restored. The root cause is thought to be a card failure. A new card is due onsite at 03:00. Next update will be at 04:00 or sooner if significant progress made. Loss of internet services for {279} Broadband end users.  
  Dialling Codes Affected:
01406
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, December 29, 2013

Broadband Incident Report : GEDNEY DROVE END MUX 001 : LOSS OF SERVICE : Reference 50725 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50725   Issue : 2  
  Detected Date: 29/12/2013   Detected Time: 21:53  
  Start Date: 29/12/2013   Start Time: 21:53  
  Anticipated Clear Date: 30/12/2013   Anticipated Clear Time: 02:00  
  Next Update Date: 30/12/2013   Next Update Time: 01:00  
     
  Incident Headline: GEDNEY DROVE END MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service not yet restored. The root cause is under investigation. An engineer is due onsite at 23:40 for investigation. Next update will be at 01:00 or sooner if significant progress made. Loss of internet services for {279} Broadband end users.  
  Dialling Codes Affected:
01406
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GEDNEY DROVE END MUX 001 : LOSS OF SERVICE : Reference 50725 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50725   Issue : 1  
  Detected Date: 29/12/2013   Detected Time: 21:53  
  Start Date: 29/12/2013   Start Time: 21:53  
  Anticipated Clear Date: 29/12/2013   Anticipated Clear Time: 23:56  
  Next Update Date: 29/12/2013   Next Update Time: 23:00  
     
  Incident Headline: : GEDNEY DROVE END MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be at 23.00.
 
  Dialling Codes Affected:
01406
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 50662 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50662   Issue : FINAL  
  Detected Date: 29/12/2013   Detected Time: 03:26  
  Start Date: 29/12/2013   Start Time: 03:23  
  Actual Clear Date: 29/12/2013   Actual Clear Time: 05:26  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 05.26 when hardware was changed at Edinburgh.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01241013144013145013146013147
01316601339014340145001665
0182101875019152019460283834
02867740288952028908201946
 
  Duration: 0 days 02 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 50662 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50662   Issue : 2  
  Detected Date: 29/12/2013   Detected Time: 03:26  
  Start Date: 29/12/2013   Start Time: 03:23  
  Anticipated Clear Date: 29/12/2013   Anticipated Clear Time: 07:22  
  Next Update Date: 29/12/2013   Next Update Time: 06:30  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has not been restored. An engineer is en route to site to complete a card reseat, ETA 05.00. Should the card reseat not return service, a spare is available on site. Estimated time of repair 06.00. Next update will be at 06.30.
 
  Dialling Codes Affected:
01241013144013145013146013147
01316601339014340145001665
0182101875019152019460283834
02867740288952028908201946
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 50662 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50662   Issue : 1  
  Detected Date: 29/12/2013   Detected Time: 03:26  
  Start Date: 29/12/2013   Start Time: 03:23  
  Anticipated Clear Date: 29/12/2013   Anticipated Clear Time: 05:29  
  Next Update Date: 29/12/2013   Next Update Time: 04:30  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be at 04.30.  
  Dialling Codes Affected:
01241013144013145013146013147
01316601339014340145001665
0182101875019152019460283834
02867740288952028908201946
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, December 27, 2013

Broadband Incident Report : INVERNESS NODE 12012 : LOSS OF SERVICE : Reference 50441 : Issue INITIAL/FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50441   Issue : INITIAL/FINAL  
  Detected Date: 27/12/2013   Detected Time: 04:35  
  Start Date: 27/12/2013   Start Time: 04:35  
  Actual Clear Date: 27/12/2013   Actual Clear Time: 04:38  
     
  Incident Headline: INVERNESS NODE 12012 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: A brief loss of service for the broadband end users. Service fully restored at 04:38 after a remote reset was performed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0134901445014630147101549
0159901863LLNS0To FoToFol
0159901863
 
  Duration: 0 days 00 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, December 25, 2013

Broadband Incident Report : BURY MUX 101 : LOSS OF SERVICE (CI) : Reference 50263 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50263   Issue : 7  
  Detected Date: 24/12/2013   Detected Time: 16:45  
  Start Date: 24/12/2013   Start Time: 16:40  
  Anticipated Clear Date: 25/12/2013   Anticipated Clear Time: 04:31  
  Next Update Date:   Next Update Time:  
     
  Incident Headline: BURY MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Closure Details: Service fully restored at 04:31 after multiple hardware changes at Bury. Loss of internet services for {217} Broadband end users. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01798
 
  Duration: 0 days 11 hours 51 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BURY MUX 101 : LOSS OF SERVICE (CI) : Reference 50263 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50263   Issue : 6  
  Detected Date: 24/12/2013   Detected Time: 16:45  
  Start Date: 24/12/2013   Start Time: 16:40  
  Anticipated Clear Date: 25/12/2013   Anticipated Clear Time: 05:15  
  Next Update Date: 25/12/2013   Next Update Time: 05:00  
     
  Incident Headline: BURY MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has not been restored. The root cause is thought to be a card failure. Tasking an engineer to meet the courier due at 03:40. Next update will be at 05:00 or sooner if significant progress made. Loss of internet services for {217} Broadband end users.  
  Dialling Codes Affected:
01798
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BURY MUX 101 : LOSS OF SERVICE (CI) : Reference 50263 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50263   Issue : 5  
  Detected Date: 24/12/2013   Detected Time: 16:45  
  Start Date: 24/12/2013   Start Time: 16:40  
  Anticipated Clear Date: 25/12/2013   Anticipated Clear Time: 03:00  
  Next Update Date: 25/12/2013   Next Update Time: 03:00  
     
  Incident Headline: BURY MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has not been restored. The root cause is thought to be a multople card failure. the engineer is onsite investigating. Next update will be at 03:00 or sooner if significant progress made. Loss of internet services for {217} Broadband end users.
 
  Dialling Codes Affected:
01798
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.