Saturday, August 9, 2014

Broadband Incident Report : : ALSTON MUX 101 : LOSS OF SERVICE : Reference 29966 : Issue 10 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29966   Issue : 10  
  Detected Date: 09/08/2014   Detected Time: 05:01  
  Start Date: 09/08/2014   Start Time: 05:00  
  Anticipated Clear Date: 10/08/2014   Anticipated Clear Time: 12:00  
  Next Update Date: 10/08/2014   Next Update Time: 10:00  
     
  Incident Headline: : ALSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details:  
  Dialling Codes Affected:
01434
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALSTON MUX 101 : LOSS OF SERVICE : Reference 29966 : Issue 9 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29966   Issue : 9  
  Detected Date: 09/08/2014   Detected Time: 05:01  
  Start Date: 09/08/2014   Start Time: 05:00  
  Anticipated Clear Date: 09/08/2014   Anticipated Clear Time: 23:00  
  Next Update Date: 09/08/2014   Next Update Time: 22:00  
     
  Incident Headline: : ALSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 378 Broadband customers. The network has been proven clear of alarm from Hexam. The Precision Test Officer and a fibre jointer continue to investigate root cause with the assistance of the ADSL operational team. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01434
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALSTON MUX 101 : LOSS OF SERVICE : Reference 29966 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29966   Issue : 8  
  Detected Date: 09/08/2014   Detected Time: 05:01  
  Start Date: 09/08/2014   Start Time: 05:00  
  Anticipated Clear Date: 09/08/2014   Anticipated Clear Time: 20:00  
  Next Update Date: 09/08/2014   Next Update Time: 19:00  
     
  Incident Headline: : ALSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 378 Broadband customers. The network has been proven clear of alarm from Hexam, the Precision Test Officer is now calling out a fibre jointer to assist him in identifying root cause. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01434
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALSTON MUX 101 : LOSS OF SERVICE : Reference 29966 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29966   Issue : 7  
  Detected Date: 09/08/2014   Detected Time: 05:01  
  Start Date: 09/08/2014   Start Time: 05:00  
  Anticipated Clear Date: 09/08/2014   Anticipated Clear Time: 17:00  
  Next Update Date: 09/08/2014   Next Update Time: 16:30  
     
  Incident Headline: : ALSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 378 Broadband customers. The Precision Test Officer has changed the fibre connectors at Alston, without restoring customer service, he is now to change the connectors at Hexam. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01434
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALSTON MUX 101 : LOSS OF SERVICE : Reference 29966 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29966   Issue : 6  
  Detected Date: 09/08/2014   Detected Time: 05:01  
  Start Date: 09/08/2014   Start Time: 05:00  
  Anticipated Clear Date: 09/08/2014   Anticipated Clear Time: 16:00  
  Next Update Date: 09/08/2014   Next Update Time: 15:00  
     
  Incident Headline: : ALSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 378 Broadband customers. The Precision Test Officer is changing the fibre connectors at Alston. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01434
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALSTON MUX 101 : LOSS OF SERVICE : Reference 29966 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29966   Issue : 5  
  Detected Date: 09/08/2014   Detected Time: 05:01  
  Start Date: 09/08/2014   Start Time: 05:00  
  Anticipated Clear Date: 09/08/2014   Anticipated Clear Time: 14:00  
  Next Update Date: 09/08/2014   Next Update Time: 13:00  
     
  Incident Headline: : ALSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 378 Broadband customers. The Precision Test Officer is now on site working with the operational team to identify root cause. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01434
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALSTON MUX 101 : LOSS OF SERVICE : Reference 29966 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29966   Issue : 4  
  Detected Date: 09/08/2014   Detected Time: 05:01  
  Start Date: 09/08/2014   Start Time: 05:00  
  Anticipated Clear Date: 09/08/2014   Anticipated Clear Time: 14:00  
  Next Update Date: 09/08/2014   Next Update Time: 13:00  
     
  Incident Headline: : ALSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault has been proved to a suspected fibre failure. A precision test officer (PTO) has been requested with an ETA of 11:00. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01434
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALSTON MUX 101 : LOSS OF SERVICE : Reference 29966 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29966   Issue : 3  
  Detected Date: 09/08/2014   Detected Time: 05:01  
  Start Date: 09/08/2014   Start Time: 05:00  
  Anticipated Clear Date: 09/08/2014   Anticipated Clear Time: 09:05  
  Next Update Date: 09/08/2014   Next Update Time: 08:00  
     
  Incident Headline: : ALSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Completing further diagnostics. Engineer tasked to site to investigate cause of the failure, ETA 06:50. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
01434
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALSTON 101 : LOSS OF SERVICE : Reference 29966 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29966   Issue : 2  
  Detected Date: 09/08/2014   Detected Time: 05:01  
  Start Date: 09/08/2014   Start Time: 05:00  
  Anticipated Clear Date: 09/08/2014   Anticipated Clear Time: 09:05  
  Next Update Date: 09/08/2014   Next Update Time: 07:05  
     
  Incident Headline: : ALSTON 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01434
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALSTON 101 : LOSS OF SERVICE : Reference 29966 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29966   Issue : 1  
  Detected Date: 09/08/2014   Detected Time: 05:01  
  Start Date: 09/08/2014   Start Time: 05:00  
  Anticipated Clear Date: 09/08/2014   Anticipated Clear Time: 09:05  
  Next Update Date: 09/08/2014   Next Update Time: 07:05  
     
  Incident Headline: : ALSTON 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01434
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, August 8, 2014

Broadband Incident Report : : ALSTON 101 : DEGRADED SERVICE : Reference 29915 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29915   Issue : FINAL  
  Detected Date: 08/08/2014   Detected Time: 15:50  
  Start Date: 08/08/2014   Start Time: 15:50  
  Actual Clear Date: 08/08/2014   Actual Clear Time: 22:30  
     
  Incident Headline: : ALSTON 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 22:30 after a switch hub hardware change at Alston. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01434
 
  Duration: 0 days 06 hours 40 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALSTON 101 : DEGRADED SERVICE : Reference 29915 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29915   Issue : 6  
  Detected Date: 08/08/2014   Detected Time: 15:50  
  Start Date: 08/08/2014   Start Time: 15:50  
  Anticipated Clear Date: 08/08/2014   Anticipated Clear Time: 23:00  
  Next Update Date: 08/08/2014   Next Update Time: 23:30  
     
  Incident Headline: : ALSTON 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: A hardware change has now been performed at Alston however this has failed to rectify the underlying fault. A precision test officer is due on site at 22:00 to assist with investigations. Estimated time of restoration cannot be anticipated at present. Next update will be issued upon service restoration or sooner should there be a significant delay.
 
  Dialling Codes Affected:
01434
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALSTON 101 : DEGRADED SERVICE : Reference 29915 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29915   Issue : 5  
  Detected Date: 08/08/2014   Detected Time: 15:50  
  Start Date: 08/08/2014   Start Time: 15:50  
  Anticipated Clear Date: 08/08/2014   Anticipated Clear Time: 23:00  
  Next Update Date: 08/08/2014   Next Update Time: 21:30  
     
  Incident Headline: : ALSTON 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Following onsite investigations which involved power cycling hardware and light level checks, it has been determined that the levels on the fibre are right on line of being acceptable. The earlier ordered spare is due onsite at 20:00 and will be changed upon arrival. Next update to be issued after the card change.  
  Dialling Codes Affected:
01434
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.