Tuesday, March 15, 2011

Broadband Incident Report : : ERX22 MANCHESTER 4 : PARTIAL LOSS OF SERVICE : Reference 8495 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8495   Issue : FINAL  
  Detected Date: 15/03/2011   Detected Time: 12:32  
  Start Date: 15/03/2011   Start Time: 12:27  
  Actual Clear Date: 15/03/2011   Actual Clear Time: 13:05  
     
  Incident Headline: : ERX22 MANCHESTER 4 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 13:05; by completing: A software reconfiguration. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
015120015125015134015142015149
0151510151630151690169001704
017820198901516901690
 
  Duration: 0 days 00 hours 38 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : ERX22 MANCHESTER 4 : PARTIAL LOSS OF SERVICE : Reference 8495 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8495   Issue : 2  
  Detected Date: 15/03/2011   Detected Time: 12:32  
  Start Date: 15/03/2011   Start Time: 12:27  
  Anticipated Clear Date: 15/03/2011   Anticipated Clear Time: 14:27  
     
  Incident Headline: : ERX22 MANCHESTER 4 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
015120015125015134015142015149
0151510151630151690169001704
017820198901516901690
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Sunday, March 13, 2011

Broadband Incident Report : : CATERHAM MUX 101 & WOLDINGHAM 101 : LOSS OF SERVICE : Reference 8238 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8238   Issue : FINAL  
  Detected Date: 12/03/2011   Detected Time: 23:52  
  Start Date: 12/03/2011   Start Time: 23:52  
  Actual Clear Date: 13/03/2011   Actual Clear Time: 02:10  
     
  Incident Headline: : CATERHAM MUX 101 & WOLDINGHAM 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 02.10; by completing: A change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01883
 
  Duration: 0 days 02 hours 18 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CATERHAM MUX 101 & WOLDINGHAM 101 : LOSS OF SERVICE : Reference 8238 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8238   Issue : 1  
  Detected Date: 12/03/2011   Detected Time: 23:52  
  Start Date: 12/03/2011   Start Time: 23:52  
  Anticipated Clear Date: 13/03/2011   Anticipated Clear Time: 01:52  
     
  Incident Headline: : CATERHAM MUX 101 & WOLDINGHAM 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01883
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940