Monday, August 3, 2015

Broadband Incident Report : : MULTIPLE MUXES BRISTOL AREA: EPEW : Reference 34777 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34777   Issue : FINAL  
  Detected Date: 30/07/2015   Detected Time: 00:41  
  Start Date: 30/07/2015   Start Time: 00:41  
  Actual Clear Date: 31/07/2015   Actual Clear Time: 05:30  
     
  Incident Headline: : MULTIPLE MUXES BRISTOL AREA: EPEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 06:35; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120801237012880129701308
0132601364013920140401409
0144301460015030154801566
0157901626016430164701736
0175201803018050182301837
018400187201963To Fo
 
  Duration: 1 days 04 hours 49 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES BRISTOL AREA: EPEW : Reference 34777 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34777   Issue : FINAL  
  Detected Date: 30/07/2015   Detected Time: 00:41  
  Start Date: 30/07/2015   Start Time: 00:41  
  Actual Clear Date: 31/07/2015   Actual Clear Time: 05:30  
     
  Incident Headline: ADSL : MULTIPLE MUXES BRISTOL AREA: EPEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 05:30 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120801237012880129701308
0132601364013920140401409
0144301460015030154801566
0157901626016430164701736
0175201803018050182301837
018400187201963To Fo
 
  Duration: 1 days 04 hours 49 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, August 2, 2015

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 35352 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35352   Issue : FINAL  
  Detected Date: 02/08/2015   Detected Time: 18:25  
  Start Date: 02/08/2015   Start Time: 18:15  
  Actual Clear Date: 02/08/2015   Actual Clear Time: 18:15  
     
  Incident Headline: ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled - Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01887
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 35352 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35352   Issue : 1  
  Detected Date: 02/08/2015   Detected Time: 18:25  
  Start Date: 02/08/2015   Start Time: 18:15  
  Anticipated Clear Date: 03/08/2015   Anticipated Clear Time: 18:25  
  Next Update Date: 03/08/2015   Next Update Time: 18:25  
     
  Incident Headline: ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01887
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GISBURN MUX 301 : EPEW : Reference 35230 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35230   Issue : FINAL  
  Detected Date: 01/08/2015   Detected Time: 11:55  
  Start Date: 01/08/2015   Start Time: 11:55  
  Actual Clear Date: 02/08/2015   Actual Clear Time: 03:45  
     
  Incident Headline: : GISBURN MUX 301 : EPEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 03:45; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01200
 
  Duration: 0 days 15 hours 50 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : GISBURN MUX 301 : EPEW : Reference 35230 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35230   Issue : FINAL  
  Detected Date: 01/08/2015   Detected Time: 11:55  
  Start Date: 01/08/2015   Start Time: 11:55  
  Actual Clear Date: 02/08/2015   Actual Clear Time: 03:45  
     
  Incident Headline: ADSL : GISBURN MUX 301 : EPEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 03:45 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01200
 
  Duration: 0 days 15 hours 50 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GISBURN MUX 301 : EPEW : Reference 35230 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35230   Issue : 1  
  Detected Date: 01/08/2015   Detected Time: 11:55  
  Start Date: 01/08/2015   Start Time: 11:55  
  Anticipated Clear Date: 02/08/2015   Anticipated Clear Time: 06:00  
  Next Update Date: 02/08/2015   Next Update Time: 00:01  
     
  Incident Headline: : GISBURN MUX 301 : EPEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01200
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.