Saturday, January 30, 2016

Broadband Incident Report : : DURNESS MUX 301 : LOSS OF SERVICE (CI) : Reference 5329 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5329   Issue : 4  
  Detected Date: 29/01/2016   Detected Time: 21:53  
  Start Date: 29/01/2016   Start Time: 10:58  
  Anticipated Clear Date: 31/01/2016   Anticipated Clear Time: 17:00  
  Next Update Date: 30/01/2016   Next Update Time: 17:00  
     
  Incident Headline: : DURNESS MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Unable to resource engineer to this remote site, due to bad weather. Local patch manager has been in touch with a Helicopter company who will reassess weather conditions this afternoon to see if a flight will be possible on Sunday 31st January. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01971
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, January 29, 2016

Broadband Incident Report : : DURNESS MUX 301 : LOSS OF SERVICE (CI) : Reference 5329 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5329   Issue : 3  
  Detected Date: 29/01/2016   Detected Time: 21:53  
  Start Date: 29/01/2016   Start Time: 10:58  
  Anticipated Clear Date: 30/01/2016   Anticipated Clear Time: 17:00  
  Next Update Date: 30/01/2016   Next Update Time: 10:00  
     
  Incident Headline: : DURNESS MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Proved to a transmission issue at Carbreck radio station. There is no resource availab le at present for this remote site due to bad weather. Technical services have been engaged. Spares have been ordered, ETA unknown at present. Re routes for broadband customers are not possible due to the nature of the fault. Next update will be issued upon the weather has improved and engineer can get to site unless there should be a significant development.  
  Dialling Codes Affected:
01971
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DURNESS MUX 301 : LOSS OF SERVICE : Reference 5329 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5329   Issue : 2  
  Detected Date: 29/01/2016   Detected Time: 21:53  
  Start Date: 29/01/2016   Start Time: 10:58  
  Anticipated Clear Date: 30/01/2016   Anticipated Clear Time: 12:58  
  Next Update Date: 29/01/2016   Next Update Time: 22:53  
     
  Incident Headline: : DURNESS MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01971
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DURNESS MUX 301 : LOSS OF SERVICE : Reference 5329 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5329   Issue : 1  
  Detected Date: 29/01/2016   Detected Time: 21:53  
  Start Date: 29/01/2016   Start Time: 10:58  
  Anticipated Clear Date: 30/01/2016   Anticipated Clear Time: 12:58  
  Next Update Date: 29/01/2016   Next Update Time: 22:53  
     
  Incident Headline: : DURNESS MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01971
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINCARDINE O NEIL]: MUX 001 : LOSS OF SERVICE (CI) : Reference 5208 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5208   Issue : FINAL  
  Detected Date: 29/01/2016   Detected Time: 11:09  
  Start Date: 29/01/2016   Start Time: 10:58  
  Actual Clear Date: 29/01/2016   Actual Clear Time: 10:58  
     
  Incident Headline: ADSL :[KINCARDINE O NEIL]: MUX 001 : LOSS OF SERVICE (CI)  
     
  Incident Details: Incident cancelled, due to power outage  
  Closure Details: Incident cancelled, due to power outage BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01339To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DURNESS]: MUX 301 : LOSS OF SERVICE : Reference 5200 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5200   Issue : FINAL  
  Detected Date: 29/01/2016   Detected Time: 11:09  
  Start Date: 29/01/2016   Start Time: 10:58  
  Actual Clear Date: 29/01/2016   Actual Clear Time: 10:58  
     
  Incident Headline: ADSL :[DURNESS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled due to local power outage.  
  Closure Details: Incident cancelled due to local power outage. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01971
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINCARDINE O NEIL]: MUX 001 : LOSS OF SERVICE: INCIDENT CANCELLED : Reference 5206 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5206   Issue : FINAL  
  Detected Date: 29/01/2016   Detected Time: 11:09  
  Start Date: 29/01/2016   Start Time: 10:58  
  Actual Clear Date: 29/01/2016   Actual Clear Time: 10:58  
     
  Incident Headline: ADSL :[KINCARDINE O NEIL]: MUX 001 : LOSS OF SERVICE: INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Duplicate task please refer to IMT5208/16 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01339To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINCARDINE O NEIL]: MUX 001 : LOSS OF SERVICE : Reference 5205 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5205   Issue : FINAL  
  Detected Date: 29/01/2016   Detected Time: 11:09  
  Start Date: 29/01/2016   Start Time: 10:58  
  Actual Clear Date: 29/01/2016   Actual Clear Time: 10:58  
     
  Incident Headline: ADSL :[KINCARDINE O NEIL]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Duplicate task please refer to IMT5208/16  
  Closure Details: Duplicate task please refer to IMT5208/16 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01339To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINCARDINE O NEIL]: MUX 001 : LOSS OF SERVICE : Reference 5204 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5204   Issue : FINAL  
  Detected Date: 29/01/2016   Detected Time: 11:09  
  Start Date: 29/01/2016   Start Time: 10:58  
  Actual Clear Date: 29/01/2016   Actual Clear Time: 10:58  
     
  Incident Headline: ADSL :[KINCARDINE O NEIL]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Duplicate task please refer to IMT5208/16  
  Closure Details: Duplicate task please refer to IMT5208/16 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01339To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINCARDINE O NEIL]: MUX 001 : LOSS OF SERVICE : Reference 5206 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5206   Issue : FINAL  
  Detected Date: 29/01/2016   Detected Time: 11:09  
  Start Date: 29/01/2016   Start Time: 10:58  
  Actual Clear Date: 29/01/2016   Actual Clear Time: 10:58  
     
  Incident Headline: ADSL :[KINCARDINE O NEIL]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Duplicate task please refer to IMT5208/16  
  Closure Details: Duplicate task please refer to IMT5208/16 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01339To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DURNESS]: MUX 301 : LOSS OF SERVICE : Reference 5200 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5200   Issue : 1  
  Detected Date: 29/01/2016   Detected Time: 11:09  
  Start Date: 29/01/2016   Start Time: 10:58  
  Anticipated Clear Date: 29/01/2016   Anticipated Clear Time: 15:09  
  Next Update Date: 29/01/2016   Next Update Time: 12:09  
     
  Incident Headline: ADSL :[DURNESS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01971
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINCARDINE O NEIL]: MUX 001 : LOSS OF SERVICE : Reference 5204 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5204   Issue : 1  
  Detected Date: 29/01/2016   Detected Time: 11:09  
  Start Date: 29/01/2016   Start Time: 10:58  
  Anticipated Clear Date: 29/01/2016   Anticipated Clear Time: 15:09  
  Next Update Date: 29/01/2016   Next Update Time: 12:09  
     
  Incident Headline: ADSL :[KINCARDINE O NEIL]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01339To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINCARDINE O NEIL]: MUX 001 : LOSS OF SERVICE : Reference 5205 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5205   Issue : 1  
  Detected Date: 29/01/2016   Detected Time: 11:09  
  Start Date: 29/01/2016   Start Time: 10:58  
  Anticipated Clear Date: 29/01/2016   Anticipated Clear Time: 15:09  
  Next Update Date: 29/01/2016   Next Update Time: 12:09  
     
  Incident Headline: ADSL :[KINCARDINE O NEIL]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01339To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.