Friday, September 5, 2008

Broadband Incident Report : : HAMPSTEAD MUX 5: LOSS OF SERVICE : Reference 21572 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21572   Issue : FINAL  
  Detected Date: 05/09/2008   Detected Time: 13:54  
  Start Date: 05/09/2008   Start Time: 13:52  
  Actual Clear Date: 05/09/2008   Actual Clear Time: 15:30  
     
  Incident Headline: : HAMPSTEAD MUX 5: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
02031120207317020731902074310207433
0207435020744302077940207431
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 05/09/2008 15:35

Broadband Incident Report : : HAMPSTEAD MUX 5: LOSS OF SERVICE : Reference 21572 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21572   Issue : 2  
  Detected Date: 05/09/2008   Detected Time: 13:54  
  Start Date: 05/09/2008   Start Time: 13:52  
  Anticipated Clear Date: 05/09/2008   Anticipated Clear Time: 15:52  
     
  Incident Headline: : HAMPSTEAD MUX 5: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:



A Field Maintenance Officer is now on site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02031120207317020731902074310207433
0207435020744302077940207431
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 05/09/2008 14:43

Broadband Incident Report : : HAMPSTEAD MUX 5: LOSS OF SERVICE : Reference 21572 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21572   Issue : 1  
  Detected Date: 05/09/2008   Detected Time: 13:54  
  Start Date: 05/09/2008   Start Time: 13:52  
  Anticipated Clear Date: 05/09/2008   Anticipated Clear Time: 15:52  
     
  Incident Headline: : HAMPSTEAD MUX 5: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
02031120207317020731902074310207433
0207435020744302077940207431
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 05/09/2008 14:06

Thursday, September 4, 2008

Broadband Incident Report : : MULTIPLE MUX FAILURE IN HORSHAM AREA : LOSS OF SERVICE : Reference 21465 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21465   Issue : FINAL  
  Detected Date: 04/09/2008   Detected Time: 14:40  
  Start Date: 04/09/2008   Start Time: 14:37  
  Actual Clear Date: 04/09/2008   Actual Clear Time: 16:59  
     
  Incident Headline: : MULTIPLE MUX FAILURE IN HORSHAM AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs px-adsl-101, lwp-adsl-101, gaf-adsl-101, bgu dsl 101, phl-adsl-101, wqg dsl 102.






 
  Progress Details: Service has been restored by completing a configuration change.

BT regrets any inconvenience this may have caused.

 
  Dialling Codes Affected:
0140301798
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 04/09/2008 17:48

Broadband Incident Report : MULTIPLE MUX FAILURE IN HORSHAM AREA : LOSS OF SERVICE : Reference 21465 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21465   Issue : 3  
  Detected Date: 04/09/2008   Detected Time: 14:40  
  Start Date: 04/09/2008   Start Time: 14:37  
  Anticipated Clear Date: 04/09/2008   Anticipated Clear Time: 18:30  
     
  Incident Headline: MULTIPLE MUX FAILURE IN HORSHAM AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
A Field Maintenance Officer has been tasked to site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0140301798
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 04/09/2008 16:59

Broadband Incident Report : : MULTIPLE MUX FAILURE IN HORSHAM AREA : LOSS OF SERVICE : Reference 21465 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21465   Issue : 2  
  Detected Date: 04/09/2008   Detected Time: 14:40  
  Start Date: 04/09/2008   Start Time: 14:37  
  Anticipated Clear Date: 04/09/2008   Anticipated Clear Time: 16:37  
     
  Incident Headline: : MULTIPLE MUX FAILURE IN HORSHAM AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.
Transmission failure being investigated at present.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0140301798
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 04/09/2008 15:29

Broadband Incident Report : : REDRUTH MUX 101 AND ST DAY MUX 101: LOSS OF SERVICE : Reference 21464 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21464   Issue : FINAL  
  Detected Date: 04/09/2008   Detected Time: 14:39  
  Start Date: 04/09/2008   Start Time: 14:21  
  Actual Clear Date: 04/09/2008   Actual Clear Time: 14:49  
     
  Incident Headline: : REDRUTH MUX 101 AND ST DAY MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has auto-restored

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01209
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 04/09/2008 15:25

Broadband Incident Report : : MULTIPLE MUX FAILURE IN HORSHAM AREA : LOSS OF SERVICE : Reference 21465 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21465   Issue : 1  
  Detected Date: 04/09/2008   Detected Time: 14:40  
  Start Date: 04/09/2008   Start Time: 14:37  
  Anticipated Clear Date: 04/09/2008   Anticipated Clear Time: 16:37  
     
  Incident Headline: : MULTIPLE MUX FAILURE IN HORSHAM AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
0140301798
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 04/09/2008 14:58

Broadband Incident Report : : REDRUTH MUX 101 AND ST DAY MUX 101: LOSS OF SERVICE : Reference 21464 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21464   Issue : 1  
  Detected Date: 04/09/2008   Detected Time: 14:39  
  Start Date: 04/09/2008   Start Time: 14:21  
  Anticipated Clear Date: 04/09/2008   Anticipated Clear Time: 16:21  
     
  Incident Headline: : REDRUTH MUX 101 AND ST DAY MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01209
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 04/09/2008 14:49

Broadband Incident Report : HAINAULT MUX 101 : LOSS OF SERVICE : Reference 21438 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21438   Issue : FINAL  
  Detected Date: 04/09/2008   Detected Time: 09:37  
  Start Date: 04/09/2008   Start Time: 09:37  
  Actual Clear Date: 04/09/2008   Actual Clear Time: 11:00  
     
  Incident Headline: HAINAULT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Card Change


BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
02032250203243020817202082150208220
02082520208257020826202082700208279
02082810208491020850002085010208502
0208559020882202089240208925
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 04/09/2008 11:11

Broadband Incident Report : MANCHESTER CENTRAL MSAN 301: LOSS OF SERVICE : Reference 21356 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21356   Issue : FINAL  
  Detected Date: 03/09/2008   Detected Time: 13:31  
  Start Date: 03/09/2008   Start Time: 13:28  
  Actual Clear Date: 04/09/2008   Actual Clear Time: 09:55  
     
  Incident Headline: MANCHESTER CENTRAL MSAN 301: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Card Change


BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
016121016122016123016124016127
016128016190016192
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 04/09/2008 10:03

Broadband Incident Report : HAINAULT MUX 101 : LOSS OF SERVICE : Reference 21438 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21438   Issue : 1  
  Detected Date: 04/09/2008   Detected Time: 09:37  
  Start Date: 04/09/2008   Start Time: 09:37  
  Anticipated Clear Date: 04/09/2008   Anticipated Clear Time: 11:37  
     
  Incident Headline: HAINAULT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
02032250203243020817202082150208220
02082520208257020826202082700208279
02082810208491020850002085010208502
0208559020882202089240208925
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 04/09/2008 09:45

Broadband Incident Report : HAINAULT MUX 101 : LOSS OF SERVICE : Reference 21429 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21429   Issue : FINAL  
  Detected Date: 04/09/2008   Detected Time: 08:08  
  Start Date: 04/09/2008   Start Time: 07:41  
  Actual Clear Date: 04/09/2008   Actual Clear Time: 08:35  
     
  Incident Headline: HAINAULT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
02032250203243020817202082150208220
02082520208257020826202082700208279
02082810208491020850002085010208502
0208559020882202089240208925
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 04/09/2008 09:22

Broadband Incident Report : MANCHESTER CENTRAL MSAN 301: LOSS OF SERVICE : Reference 21356 : Issue 15 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21356   Issue : 15  
  Detected Date: 03/09/2008   Detected Time: 13:31  
  Start Date: 03/09/2008   Start Time: 13:28  
  Anticipated Clear Date: 04/09/2008   Anticipated Clear Time: 10:00  
     
  Incident Headline: MANCHESTER CENTRAL MSAN 301: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is completing further diagnostics.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
016121016122016123016124016127
016128016190016192
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 04/09/2008 09:01