Broadband Incident Report : : ESR3 SHEFFIELD 3 : LOSS OF SERVICE : Reference 36151 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36151		Issue :	FINAL
	Detected Date:	24/12/2010		Detected Time:	00:34
	Start Date:	24/12/2010		Start Time:	00:31
	Actual Clear Date:	24/12/2010		Actual Clear Time:	03:00
	Incident Headline:	: ESR3 SHEFFIELD 3 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Configuration This issue may have been due to a Data Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 24/12/2010 03:41

Broadband Incident Report : : ESR3 SHEFFIELD 3 : LOSS OF SERVICE : Reference 36151 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36151		Issue :	3
	Detected Date:	24/12/2010		Detected Time:	00:34
	Start Date:	24/12/2010		Start Time:	00:31
	Anticipated Clear Date:	24/12/2010		Anticipated Clear Time:	05:00
	Incident Headline:	: ESR3 SHEFFIELD 3 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 24/12/2010 03:06

Broadband Incident Report : : ESR3 SHEFFIELD 3 : LOSS OF SERVICE : Reference 36151 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36151		Issue :	2
	Detected Date:	24/12/2010		Detected Time:	00:34
	Start Date:	24/12/2010		Start Time:	00:31
	Anticipated Clear Date:	24/12/2010		Anticipated Clear Time:	04:30
	Incident Headline:	: ESR3 SHEFFIELD 3 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 24/12/2010 02:17

Broadband Incident Report : : ESR3 SHEFFIELD 3 : LOSS OF SERVICE : Reference 36151 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36151		Issue :	1
	Detected Date:	24/12/2010		Detected Time:	00:34
	Start Date:	24/12/2010		Start Time:	00:31
	Anticipated Clear Date:	24/12/2010		Anticipated Clear Time:	02:31
	Incident Headline:	: ESR3 SHEFFIELD 3 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 24/12/2010 00:53

Broadband Incident Report : WADSLEY BRIDGE MSAN 302 : INCIDENT CANCELLED : Reference 36068 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36068		Issue :	FINAL
	Detected Date:	23/12/2010		Detected Time:	08:22
	Start Date:	23/12/2010		Start Time:	08:10
	Actual Clear Date:	23/12/2010		Actual Clear Time:	08:10
	Incident Headline:	WADSLEY BRIDGE MSAN 302 : INCIDENT CANCELLED
	Incident Details:	Earlier today an Incident was declared where we informed you that some of your Broadband End Users may have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.
	Progress Details:	BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 23/12/2010 08:40

Broadband Incident Report : WADSLEY BRIDGE MSAN 302 : LOSS OF SERVICE : Reference 36068 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36068		Issue :	1
	Detected Date:	23/12/2010		Detected Time:	08:22
	Start Date:	23/12/2010		Start Time:	08:10
	Anticipated Clear Date:	23/12/2010		Anticipated Clear Time:	10:10
	Incident Headline:	WADSLEY BRIDGE MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Due to the nature of this incident we are currently unable to identify any affected End Users. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 23/12/2010 08:34

Broadband Incident Report : CANARY WHARF MSAN 302 : DEGRADED SERVICE : Reference 35918 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35918		Issue :	FINAL
	Detected Date:	22/12/2010		Detected Time:	05:43
	Start Date:	22/12/2010		Start Time:	05:41
	Actual Clear Date:	22/12/2010		Actual Clear Time:	14:25
	Incident Headline:	CANARY WHARF MSAN 302 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a degradation of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203069 0203222 0207001 0207005 0207068 0207093 0207165 0207168 0207366 0207510 0207515 0207517 0207519 0207531 0207536 0207537 0207538 0207719 0207987

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System Time Stamp: 22/12/2010 14:48

Broadband Incident Report : : ROSS ON WYE NODE 10060 : PARTIAL LOSS OF SERVICE : Reference 35962 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35962		Issue :	FINAL
	Detected Date:	22/12/2010		Detected Time:	11:20
	Start Date:	22/12/2010		Start Time:	11:12
	Actual Clear Date:	22/12/2010		Actual Clear Time:	13:37
	Incident Headline:	: ROSS ON WYE NODE 10060 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01600 01989

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System Time Stamp: 22/12/2010 14:16

Broadband Incident Report : CANARY WHARF MSAN 302 : DEGRADED SERVICE : Reference 35918 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35918		Issue :	FINAL
	Detected Date:	22/12/2010		Detected Time:	05:43
	Start Date:	22/12/2010		Start Time:	05:41
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	CANARY WHARF MSAN 302 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203069 0203222 0207001 0207005 0207068 0207093 0207165 0207168 0207366 0207510 0207515 0207517 0207519 0207531 0207536 0207537 0207538 0207719 0207987

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System Time Stamp: 22/12/2010 13:24

Broadband Incident Report : : ROSS ON WYE NODE 10060 : PARTIAL LOSS OF SERVICE : Reference 35962 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35962		Issue :	3
	Detected Date:	22/12/2010		Detected Time:	11:20
	Start Date:	22/12/2010		Start Time:	11:12
	Anticipated Clear Date:	22/12/2010		Anticipated Clear Time:	14:12
	Incident Headline:	: ROSS ON WYE NODE 10060 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01600 01989

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System Time Stamp: 22/12/2010 12:56

Broadband Incident Report : CANARY WHARF MSAN 302 : DEGRADED SERVICE : Reference 35918 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35918		Issue :	FINAL
	Detected Date:	22/12/2010		Detected Time:	05:43
	Start Date:	22/12/2010		Start Time:	05:41
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	CANARY WHARF MSAN 302 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203069 0203222 0207001 0207005 0207068 0207093 0207165 0207168 0207366 0207510 0207515 0207517 0207519 0207531 0207536 0207537 0207538 0207719 0207987

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System Time Stamp: 22/12/2010 12:33

Broadband Incident Report : : ROSS ON WYE NODE 10060 : PARTIAL LOSS OF SERVICE : Reference 35962 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35962		Issue :	2
	Detected Date:	22/12/2010		Detected Time:	11:20
	Start Date:	22/12/2010		Start Time:	11:12
	Anticipated Clear Date:	22/12/2010		Anticipated Clear Time:	14:12
	Incident Headline:	: ROSS ON WYE NODE 10060 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01600 01989

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System Time Stamp: 22/12/2010 12:06

Broadband Incident Report : : ROSS ON WYE NODE 10060 : PARTIAL LOSS OF SERVICE : Reference 35962 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35962		Issue :	1
	Detected Date:	22/12/2010		Detected Time:	11:20
	Start Date:	22/12/2010		Start Time:	11:12
	Anticipated Clear Date:	22/12/2010		Anticipated Clear Time:	13:12
	Incident Headline:	: ROSS ON WYE NODE 10060 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01600 01989

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System Time Stamp: 22/12/2010 11:36

Broadband Incident Report : : CANARY WHARF MSAN 302 : LOSS OF SERVICE : Reference 35918 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35918		Issue :	FINAL
	Detected Date:	22/12/2010		Detected Time:	05:43
	Start Date:	22/12/2010		Start Time:	05:41
	Actual Clear Date:	22/12/2010		Actual Clear Time:	05:50
	Incident Headline:	: CANARY WHARF MSAN 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reset of a Card This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203069 0203222 0207001 0207005 0207068 0207093 0207165 0207168 0207366 0207510 0207515 0207517 0207519 0207531 0207536 0207537 0207538 0207719 0207987

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System Time Stamp: 22/12/2010 06:13