Friday, December 24, 2010

Broadband Incident Report : : ESR3 SHEFFIELD 3 : LOSS OF SERVICE : Reference 36151 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36151   Issue : FINAL  
  Detected Date: 24/12/2010   Detected Time: 00:34  
  Start Date: 24/12/2010   Start Time: 00:31  
  Actual Clear Date: 24/12/2010   Actual Clear Time: 03:00  
     
  Incident Headline: : ESR3 SHEFFIELD 3 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Configuration
This issue may have been due to
a Data Fault
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 24/12/2010 03:41

Broadband Incident Report : : ESR3 SHEFFIELD 3 : LOSS OF SERVICE : Reference 36151 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36151   Issue : 3  
  Detected Date: 24/12/2010   Detected Time: 00:34  
  Start Date: 24/12/2010   Start Time: 00:31  
  Anticipated Clear Date: 24/12/2010   Anticipated Clear Time: 05:00  
     
  Incident Headline: : ESR3 SHEFFIELD 3 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 24/12/2010 03:06

Broadband Incident Report : : ESR3 SHEFFIELD 3 : LOSS OF SERVICE : Reference 36151 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36151   Issue : 2  
  Detected Date: 24/12/2010   Detected Time: 00:34  
  Start Date: 24/12/2010   Start Time: 00:31  
  Anticipated Clear Date: 24/12/2010   Anticipated Clear Time: 04:30  
     
  Incident Headline: : ESR3 SHEFFIELD 3 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 24/12/2010 02:17

Broadband Incident Report : : ESR3 SHEFFIELD 3 : LOSS OF SERVICE : Reference 36151 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36151   Issue : 1  
  Detected Date: 24/12/2010   Detected Time: 00:34  
  Start Date: 24/12/2010   Start Time: 00:31  
  Anticipated Clear Date: 24/12/2010   Anticipated Clear Time: 02:31  
     
  Incident Headline: : ESR3 SHEFFIELD 3 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 24/12/2010 00:53

Thursday, December 23, 2010

Broadband Incident Report : WADSLEY BRIDGE MSAN 302 : INCIDENT CANCELLED : Reference 36068 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36068   Issue : FINAL  
  Detected Date: 23/12/2010   Detected Time: 08:22  
  Start Date: 23/12/2010   Start Time: 08:10  
  Actual Clear Date: 23/12/2010   Actual Clear Time: 08:10  
     
  Incident Headline: WADSLEY BRIDGE MSAN 302 : INCIDENT CANCELLED  
     
  Incident Details: Earlier today an Incident was declared where we informed you that some of your Broadband End Users may have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.  
  Progress Details: BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
     

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System Time Stamp: 23/12/2010 08:40

Broadband Incident Report : WADSLEY BRIDGE MSAN 302 : LOSS OF SERVICE : Reference 36068 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36068   Issue : 1  
  Detected Date: 23/12/2010   Detected Time: 08:22  
  Start Date: 23/12/2010   Start Time: 08:10  
  Anticipated Clear Date: 23/12/2010   Anticipated Clear Time: 10:10  
     
  Incident Headline: WADSLEY BRIDGE MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Due to the nature of this incident we are currently unable to identify any affected End Users.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 23/12/2010 08:34

Wednesday, December 22, 2010

Broadband Incident Report : CANARY WHARF MSAN 302 : DEGRADED SERVICE : Reference 35918 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35918   Issue : FINAL  
  Detected Date: 22/12/2010   Detected Time: 05:43  
  Start Date: 22/12/2010   Start Time: 05:41  
  Actual Clear Date: 22/12/2010   Actual Clear Time: 14:25  
     
  Incident Headline: CANARY WHARF MSAN 302 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a
Card Change


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02030690203222020700102070050207068
02070930207165020716802073660207510
02075150207517020751902075310207536
0207537020753802077190207987
 
     

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System Time Stamp: 22/12/2010 14:48

Broadband Incident Report : : ROSS ON WYE NODE 10060 : PARTIAL LOSS OF SERVICE : Reference 35962 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35962   Issue : FINAL  
  Detected Date: 22/12/2010   Detected Time: 11:20  
  Start Date: 22/12/2010   Start Time: 11:12  
  Actual Clear Date: 22/12/2010   Actual Clear Time: 13:37  
     
  Incident Headline: : ROSS ON WYE NODE 10060 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Reseat

This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0160001989
 
     

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System Time Stamp: 22/12/2010 14:16

Broadband Incident Report : CANARY WHARF MSAN 302 : DEGRADED SERVICE : Reference 35918 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35918   Issue : FINAL  
  Detected Date: 22/12/2010   Detected Time: 05:43  
  Start Date: 22/12/2010   Start Time: 05:41  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: CANARY WHARF MSAN 302 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02030690203222020700102070050207068
02070930207165020716802073660207510
02075150207517020751902075310207536
0207537020753802077190207987
 
     

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System Time Stamp: 22/12/2010 13:24

Broadband Incident Report : : ROSS ON WYE NODE 10060 : PARTIAL LOSS OF SERVICE : Reference 35962 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35962   Issue : 3  
  Detected Date: 22/12/2010   Detected Time: 11:20  
  Start Date: 22/12/2010   Start Time: 11:12  
  Anticipated Clear Date: 22/12/2010   Anticipated Clear Time: 14:12  
     
  Incident Headline: : ROSS ON WYE NODE 10060 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0160001989
 
     

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System Time Stamp: 22/12/2010 12:56

Broadband Incident Report : CANARY WHARF MSAN 302 : DEGRADED SERVICE : Reference 35918 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35918   Issue : FINAL  
  Detected Date: 22/12/2010   Detected Time: 05:43  
  Start Date: 22/12/2010   Start Time: 05:41  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: CANARY WHARF MSAN 302 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02030690203222020700102070050207068
02070930207165020716802073660207510
02075150207517020751902075310207536
0207537020753802077190207987
 
     

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System Time Stamp: 22/12/2010 12:33

Broadband Incident Report : : ROSS ON WYE NODE 10060 : PARTIAL LOSS OF SERVICE : Reference 35962 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35962   Issue : 2  
  Detected Date: 22/12/2010   Detected Time: 11:20  
  Start Date: 22/12/2010   Start Time: 11:12  
  Anticipated Clear Date: 22/12/2010   Anticipated Clear Time: 14:12  
     
  Incident Headline: : ROSS ON WYE NODE 10060 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0160001989
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 22/12/2010 12:06

Broadband Incident Report : : ROSS ON WYE NODE 10060 : PARTIAL LOSS OF SERVICE : Reference 35962 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35962   Issue : 1  
  Detected Date: 22/12/2010   Detected Time: 11:20  
  Start Date: 22/12/2010   Start Time: 11:12  
  Anticipated Clear Date: 22/12/2010   Anticipated Clear Time: 13:12  
     
  Incident Headline: : ROSS ON WYE NODE 10060 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0160001989
 
     

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System Time Stamp: 22/12/2010 11:36

Broadband Incident Report : : CANARY WHARF MSAN 302 : LOSS OF SERVICE : Reference 35918 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35918   Issue : FINAL  
  Detected Date: 22/12/2010   Detected Time: 05:43  
  Start Date: 22/12/2010   Start Time: 05:41  
  Actual Clear Date: 22/12/2010   Actual Clear Time: 05:50  
     
  Incident Headline: : CANARY WHARF MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Reset of a Card
This issue may have been due to
a Hardware Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02030690203222020700102070050207068
02070930207165020716802073660207510
02075150207517020751902075310207536
0207537020753802077190207987
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 22/12/2010 06:13