Friday, June 24, 2011

Broadband Incident Report : : SHEFFIELD NODE 7017 : PARTIAL LOSS OF SERVICE : Reference 19788 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19788   Issue : FINAL  
  Detected Date: 24/06/2011   Detected Time: 09:10  
  Start Date: 24/06/2011   Start Time: 09:07  
  Actual Clear Date: 24/06/2011   Actual Clear Time: 11:06  
     
  Incident Headline: : SHEFFIELD NODE 7017 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 11:06; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0133201400014050170901904
01332014000140501709
 
  Duration: 0 days 01 hours 59 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 7017 : PARTIAL LOSS OF SERVICE : Reference 19788 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19788   Issue : 2  
  Detected Date: 24/06/2011   Detected Time: 09:10  
  Start Date: 24/06/2011   Start Time: 09:07  
  Anticipated Clear Date: 24/06/2011   Anticipated Clear Time: 14:00  
     
  Incident Headline: : SHEFFIELD NODE 7017 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered. Next update will be at 13:00
 
  Dialling Codes Affected:
0133201400014050170901904
01332014000140501709
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FULBECK MUX 001 : LOSS OF SERVICE : Reference 19790 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19790   Issue : 1  
  Detected Date: 24/06/2011   Detected Time: 09:32  
  Start Date: 24/06/2011   Start Time: 08:42  
  Anticipated Clear Date: 24/06/2011   Anticipated Clear Time: 11:34  
     
  Incident Headline: : FULBECK MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01400
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ST IVES MUX 101 & PAPWORTH ST AGNES ADSL 101 : LOSS OF SERVICE : Reference 19769 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19769   Issue : FINAL  
  Detected Date: 24/06/2011   Detected Time: 06:00  
  Start Date: 24/06/2011   Start Time: 06:00  
  Actual Clear Date: 24/06/2011   Actual Clear Time: 08:30  
     
  Incident Headline: : ST IVES MUX 101 & PAPWORTH ST AGNES ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 08:30; after fibre repair completed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01480
 
  Duration: 0 days 02 hours 30 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ST IVES MUX 101 & PAPWORTH ST AGNES ADSL 101 : LOSS OF SERVICE : Reference 19769 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19769   Issue : 2  
  Detected Date: 24/06/2011   Detected Time: 06:00  
  Start Date: 24/06/2011   Start Time: 06:00  
  Anticipated Clear Date: 24/06/2011   Anticipated Clear Time: 09:45  
     
  Incident Headline: : ST IVES MUX 101 & PAPWORTH ST AGNES ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fibre repair work ongoing. Next update will be at 08:45  
  Dialling Codes Affected:
01480
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ST IVES MUX 101 : LOSS OF SERVICE : Reference 19769 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19769   Issue : 1  
  Detected Date: 24/06/2011   Detected Time: 06:00  
  Start Date: 24/06/2011   Start Time: 06:00  
  Anticipated Clear Date: 24/06/2011   Anticipated Clear Time: 08:00  
     
  Incident Headline: : ST IVES MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01480
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, June 19, 2011

Broadband Incident Report : : BIGGLESWADE MUX 001 AND 301 : LOSS OF SERVICE : Reference 19257 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19257   Issue : FINAL  
  Detected Date: 18/06/2011   Detected Time: 23:58  
  Start Date: 18/06/2011   Start Time: 23:58  
  Actual Clear Date: 19/06/2011   Actual Clear Time: 00:40  
     
  Incident Headline: : BIGGLESWADE MUX 001 AND 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 00:40; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01767
 
  Duration: 0 days 00 hours 42 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIGGLESWADE MUX 001 AND 301 : LOSS OF SERVICE : Reference 19257 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19257   Issue : 1  
  Detected Date: 18/06/2011   Detected Time: 23:58  
  Start Date: 18/06/2011   Start Time: 23:58  
  Anticipated Clear Date: 19/06/2011   Anticipated Clear Time: 01:58  
     
  Incident Headline: : BIGGLESWADE MUX 001 AND 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational team completing initial diagnostics. Next update will be at 01:05

 
  Dialling Codes Affected:
01767
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.