Friday, September 13, 2013

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE : Reference 37752 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37752   Issue : FINAL  
  Detected Date: 12/09/2013   Detected Time: 22:43  
  Start Date: 12/09/2013   Start Time: 17:00  
  Actual Clear Date: 13/09/2013   Actual Clear Time: 00:15  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 00:15 by hardware change at Milton Keynes. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0118901223012340125801296
0135301366014400146201480
0148501536015530156401604
0163801733017670183201869
0190801954
 
  Duration: 0 days 07 hours 14 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, September 12, 2013

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE : Reference 37752 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37752   Issue : 1  
  Detected Date: 12/09/2013   Detected Time: 22:43  
  Start Date: 12/09/2013   Start Time: 17:00  
  Anticipated Clear Date: 13/09/2013   Anticipated Clear Time: 02:00  
  Next Update Date: 13/09/2013   Next Update Time: 00:30  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing further diagnostics. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 00:30.  
  Dialling Codes Affected:
0118901223012340125801296
0135301366014400146201480
0148501536015530156401604
0163801733017670183201869
0190801954
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE : Reference 37620 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37620   Issue : FINAL  
  Detected Date: 11/09/2013   Detected Time: 21:56  
  Start Date: 11/09/2013   Start Time: 21:56  
  Actual Clear Date: 12/09/2013   Actual Clear Time: 01:50  
     
  Incident Headline: : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 01:50 after hardware was re powered. This was caused by local power outage, no failure on BT Network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01869
 
  Duration: 0 days 03 hours 54 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE : Reference 37620 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37620   Issue : 3  
  Detected Date: 11/09/2013   Detected Time: 21:56  
  Start Date: 11/09/2013   Start Time: 21:56  
  Anticipated Clear Date: 12/09/2013   Anticipated Clear Time: 03:00  
  Next Update Date: 12/09/2013   Next Update Time: 03:00  
     
  Incident Headline: : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer has got to site and confirmed this is caused by local power outage. The local power has restored but service remains down. Another engineer has been tasked to site to investigate, ETA to follow.  
  Dialling Codes Affected:
01869
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, September 11, 2013

Broadband Incident Report : : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE : Reference 37620 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37620   Issue : 2  
  Detected Date: 11/09/2013   Detected Time: 21:56  
  Start Date: 11/09/2013   Start Time: 21:56  
  Anticipated Clear Date: 12/09/2013   Anticipated Clear Time: 00:30  
  Next Update Date: 12/09/2013   Next Update Time: 00:30  
     
  Incident Headline: : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to site to investigate the cause of the failure, ETA 23.20. Root cause and estimated time of repair unknown at present. Next update will be at 00.30.  
  Dialling Codes Affected:
01869
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE : Reference 37620 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37620   Issue : 1  
  Detected Date: 11/09/2013   Detected Time: 21:56  
  Start Date: 11/09/2013   Start Time: 21:56  
  Anticipated Clear Date: 12/09/2013   Anticipated Clear Time: 01:56  
  Next Update Date: 11/09/2013   Next Update Time: 23:00  
     
  Incident Headline: : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
 
  Dialling Codes Affected:
01869
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, September 10, 2013

Broadband Incident Report : : INVERALLOCHY MUX 101 & 301 : DEGRADED SERVICE : Reference 37413 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37413   Issue : FINAL  
  Detected Date: 10/09/2013   Detected Time: 09:08  
  Start Date: 09/09/2013   Start Time: 22:18  
  Actual Clear Date: 10/09/2013   Actual Clear Time: 10:15  
     
  Incident Headline: : INVERALLOCHY MUX 101 & 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Services have been confirmed restored at 10:15 following the resumption of power to the equipment onsite at Inverallochy.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01346
 
  Duration: 0 days 11 hours 57 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERALLOCHY MUX 101 & 301 : DEGRADED SERVICE : Reference 37413 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37413   Issue : 2  
  Detected Date: 10/09/2013   Detected Time: 09:08  
  Start Date: 09/09/2013   Start Time: 22:18  
  Anticipated Clear Date: 10/09/2013   Anticipated Clear Time: 12:45  
  Next Update Date: 10/09/2013   Next Update Time: 11:40  
     
  Incident Headline: : INVERALLOCHY MUX 101 & 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Services are currently being tested to confirm restoration after the power supply was resumed onsite.  
  Dialling Codes Affected:
01346
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERALLOCHY MUX 101 & 301 : DEGRADED SERVICE : Reference 37413 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37413   Issue : 1  
  Detected Date: 10/09/2013   Detected Time: 09:08  
  Start Date: 09/09/2013   Start Time: 22:18  
  Anticipated Clear Date: 10/09/2013   Anticipated Clear Time: 11:16  
  Next Update Date: 10/09/2013   Next Update Time: 10:30  
     
  Incident Headline: : INVERALLOCHY MUX 101 & 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Root cause and estimated time of repair are not known at present. Completing initial diagnostics.  
  Dialling Codes Affected:
01346
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.