Saturday, January 3, 2015

Broadband Incident Report : : ULLAPOOL 301 : INCIDENT CANCELLED. : Reference 210 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 210   Issue : FINAL  
  Detected Date: 03/01/2015   Detected Time: 22:20  
  Start Date: 03/01/2015   Start Time: 22:11  
  Actual Clear Date: 03/01/2015   Actual Clear Time: 22:11  
     
  Incident Headline: : ULLAPOOL 301 : INCIDENT CANCELLED.  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident Cancelled. Running on IMT200/15

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01854
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULLAPOOL 301 : LOSS OF SERVICE : Reference 210 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 210   Issue : 2  
  Detected Date: 03/01/2015   Detected Time: 22:20  
  Start Date: 03/01/2015   Start Time: 22:11  
  Anticipated Clear Date: 04/01/2015   Anticipated Clear Time: 00:11  
  Next Update Date: 03/01/2015   Next Update Time: 23:20  
     
  Incident Headline: : ULLAPOOL 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing. Loss of internet services for {522} Broadband customers. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. ext update will be on service restoration or sooner should there be a significant development.  
  Dialling Codes Affected:
01854
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULLAPOOL 301 : LOSS OF SERVICE : Reference 210 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 210   Issue : 1  
  Detected Date: 03/01/2015   Detected Time: 22:20  
  Start Date: 03/01/2015   Start Time: 22:11  
  Anticipated Clear Date: 04/01/2015   Anticipated Clear Time: 00:11  
  Next Update Date: 03/01/2015   Next Update Time: 23:20  
     
  Incident Headline: : ULLAPOOL 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01854
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERNESS MACDHUI NODE 12012 : PARTIAL LOSS OF SERVICE : Reference 200 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 200   Issue : 4  
  Detected Date: 03/01/2015   Detected Time: 17:35  
  Start Date: 03/01/2015   Start Time: 17:35  
  Anticipated Clear Date: 03/01/2015   Anticipated Clear Time: 21:30  
  Next Update Date: 03/01/2015   Next Update Time: 20:30  
     
  Incident Headline: : INVERNESS MACDHUI NODE 12012 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Please note amendment to customer impact, further diagnostics have identified additional impact to Broadband customers. Engineers are en route to Lochbroom, ETA 20:30, and Garve, ETA 20:50, to investigate the cause of failure. Root cause is yet to be identified however spares have been ordered to both sites should they be required, ETAs 00:30 and 02:00. A precision test officer has also been tasked to site as a parallel action should a fibre fault be present. This system has no protection path, therefore restoration is dependant on the fault being resolved. Remote re-routes are being investigated however due to the complexity of this process, the time taken to investigate potential re-routes will be protracted. Next update will be issued once engineers are on site and a root cause has been identified or sooner should there be a significant update.  
  Dialling Codes Affected:
0147001478018060184701851
01854018570195701971To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, January 2, 2015

Broadband Incident Report : : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE : Reference 73 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 73   Issue : FINAL  
  Detected Date: 02/01/2015   Detected Time: 06:32  
  Start Date: 02/01/2015   Start Time: 06:28  
  Actual Clear Date: 02/01/2015   Actual Clear Time: 06:38  
     
  Incident Headline: : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 06:38. No further breaks in service have been observed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01505
 
  Duration: 0 days 00 hours 10 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE : Reference 73 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 73   Issue : 3  
  Detected Date: 02/01/2015   Detected Time: 06:32  
  Start Date: 02/01/2015   Start Time: 06:28  
  Anticipated Clear Date: 02/01/2015   Anticipated Clear Time: 08:45  
  Next Update Date: 02/01/2015   Next Update Time: 08:30  
     
  Incident Headline: : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service automatically restored at 06:38. Incident will remain open for an extended monitoring period to ensure stability. Next update will be issued upon monitoring completion or sooner should there be a change in customer impact.
 
  Dialling Codes Affected:
01505
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE : Reference 73 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 73   Issue : 2  
  Detected Date: 02/01/2015   Detected Time: 06:32  
  Start Date: 02/01/2015   Start Time: 06:28  
  Anticipated Clear Date: 02/01/2015   Anticipated Clear Time: 08:28  
  Next Update Date: 02/01/2015   Next Update Time: 07:32  
     
  Incident Headline: : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
01505
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE : Reference 73 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 73   Issue : 1  
  Detected Date: 02/01/2015   Detected Time: 06:32  
  Start Date: 02/01/2015   Start Time: 06:28  
  Anticipated Clear Date: 02/01/2015   Anticipated Clear Time: 08:28  
  Next Update Date: 02/01/2015   Next Update Time: 07:32  
     
  Incident Headline: : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01505
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, December 30, 2014

Broadband Incident Report : : ASH BANK MSAN 302 : LOSS OF SERVICE : Reference 50458 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50458   Issue : FINAL  
  Detected Date: 30/12/2014   Detected Time: 17:41  
  Start Date: 30/12/2014   Start Time: 17:41  
  Actual Clear Date: 30/12/2014   Actual Clear Time: 23:30  
     
  Incident Headline: : ASH BANK MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 23:30 after a fuse was replaced at Ash Bank. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01782
 
  Duration: 0 days 05 hours 49 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ASH BANK MSAN 302 : LOSS OF SERVICE : Reference 50458 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50458   Issue : 5  
  Detected Date: 30/12/2014   Detected Time: 17:41  
  Start Date: 30/12/2014   Start Time: 17:41  
  Anticipated Clear Date: 30/12/2014   Anticipated Clear Time: 23:00  
  Next Update Date: 30/12/2014   Next Update Time: 22:30  
     
  Incident Headline: : ASH BANK MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The ADSL operational team have requested a power engineer attend site, one has been tasked and has given his estimated time of arrival as 21:45. Root cause and estimated time of repair are unknown at present. Next update will be issued once the engineer completes his investigations or sooner with a significant development.  
  Dialling Codes Affected:
01782
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ASH BANK MSAN 302 : LOSS OF SERVICE : Reference 50458 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50458   Issue : 4  
  Detected Date: 30/12/2014   Detected Time: 17:41  
  Start Date: 30/12/2014   Start Time: 17:41  
  Anticipated Clear Date: 30/12/2014   Anticipated Clear Time: 22:00  
  Next Update Date: 30/12/2014   Next Update Time: 22:00  
     
  Incident Headline: : ASH BANK MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 368 Broadband customers. The engineer is now on site working with the operational team to identify the cause of failure. Root cause and estimated time of repair are unknown at present. Next update will be issued once the engineer completes his investigations or sooner with a significant development.  
  Dialling Codes Affected:
01782
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ASH BANK MSAN 302 : LOSS OF SERVICE : Reference 50458 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50458   Issue : 3  
  Detected Date: 30/12/2014   Detected Time: 17:41  
  Start Date: 30/12/2014   Start Time: 17:41  
  Anticipated Clear Date: 30/12/2014   Anticipated Clear Time: 22:00  
  Next Update Date: 30/12/2014   Next Update Time: 22:00  
     
  Incident Headline: : ASH BANK MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is travelling to site and is expected to arrive by 20:30. Root cause and estimated time of repair are unknown at present. Next update will be issued once the engineer completes his investigations or sooner with a significant development.  
  Dialling Codes Affected:
01782
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ASH BANK MSAN 302 : LOSS OF SERVICE : Reference 50458 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50458   Issue : 2  
  Detected Date: 30/12/2014   Detected Time: 17:41  
  Start Date: 30/12/2014   Start Time: 17:41  
  Anticipated Clear Date: 30/12/2014   Anticipated Clear Time: 20:30  
  Next Update Date: 30/12/2014   Next Update Time: 20:30  
     
  Incident Headline: : ASH BANK MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A reroute was requested however this was not possible. Investigations are ongoing into the cause of the issue. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01782
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.