Saturday, October 12, 2013

Broadband Incident Report : : EASTLING ADSL 101 & MDSL 102 : LOSS OF SERVICE : Reference 41092 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41092   Issue : 2  
  Detected Date: 12/10/2013   Detected Time: 22:57  
  Start Date: 12/10/2013   Start Time: 22:57  
  Anticipated Clear Date: 13/10/2013   Anticipated Clear Time: 04:00  
  Next Update Date: 13/10/2013   Next Update Time: 01:30  
     
  Incident Headline: : EASTLING ADSL 101 & MDSL 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to site to investigate cause of the failure, ETA unknown at present. Root cause and estimated time of repair are not known at present. Next update will be at 01:30.  
  Dialling Codes Affected:
01795
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EASTLING ADSL 101 & MDSL 102 : LOSS OF SERVICE : Reference 41092 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41092   Issue : 1  
  Detected Date: 12/10/2013   Detected Time: 22:57  
  Start Date: 12/10/2013   Start Time: 22:57  
  Anticipated Clear Date: 13/10/2013   Anticipated Clear Time: 02:00  
  Next Update Date: 13/10/2013   Next Update Time: 00:30  
     
  Incident Headline: : EASTLING ADSL 101 & MDSL 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 00:30  
  Dialling Codes Affected:
0133301795
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, October 11, 2013

Broadband Incident Report : : EALING EDGE ROUTE SWITCH 9 & 12 : LOSS OF SERVICE : Reference 40916 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40916   Issue : FINAL  
  Detected Date: 11/10/2013   Detected Time: 01:33  
  Start Date: 11/10/2013   Start Time: 01:31  
  Actual Clear Date: 11/10/2013   Actual Clear Time: 01:57  
     
  Incident Headline: : EALING EDGE ROUTE SWITCH 9 & 12 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 01:57. Power engineers onsite completing power safety testing but this cannot be correlated to the failure. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 26 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, October 10, 2013

Broadband Incident Report : : HAXEY MUX 101 : LOSS OF SERVICE : Reference 40788 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40788   Issue : FINAL  
  Detected Date: 10/10/2013   Detected Time: 09:58  
  Start Date: 10/10/2013   Start Time: 09:53  
  Actual Clear Date: 10/10/2013   Actual Clear Time: 10:07  
     
  Incident Headline: : HAXEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 10:07. Root cause not yet known. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01427
 
  Duration: 0 days 00 hours 14 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HAXEY MUX 101 : LOSS OF SERVICE : Reference 40788 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40788   Issue : 1  
  Detected Date: 10/10/2013   Detected Time: 09:58  
  Start Date: 10/10/2013   Start Time: 09:53  
  Anticipated Clear Date: 10/10/2013   Anticipated Clear Time: 12:10  
  Next Update Date: 10/10/2013   Next Update Time: 12:10  
     
  Incident Headline: : HAXEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: No root cause or estimated time of repair known at present. Next update will be at 12:10.  
  Dialling Codes Affected:
01427
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HORAM ROAD ADSL 101: LOSS OF SERVICE : Reference 40734 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40734   Issue : FINAL  
  Detected Date: 10/10/2013   Detected Time: 01:55  
  Start Date: 10/10/2013   Start Time: 01:55  
  Actual Clear Date: 10/10/2013   Actual Clear Time: 04:11  
     
  Incident Headline: : HORAM ROAD ADSL 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Customer service was fully restored at 04:11 following services being moved from a faulty MSIP port at Manchester. Loss of internet services for {455} Broadband end users. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01435
 
  Duration: 0 days 02 hours 16 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUXTED MUX 101 & HADLOW DOWN MUX 101 : LOSS OF SERVICE : Reference 40733 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40733   Issue : FINAL  
  Detected Date: 10/10/2013   Detected Time: 01:47  
  Start Date: 10/10/2013   Start Time: 01:35  
  Actual Clear Date: 10/10/2013   Actual Clear Time: 04:18  
     
  Incident Headline: : BUXTED MUX 101 & HADLOW DOWN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Customer service was fully restored @ 04:18 when the service was moved onto an alternative port on the MSIP equipment. Loss of internet services for {393} Broadband end users. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01825
 
  Duration: 0 days 02 hours 43 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HORAM ROAD ADSL 101: LOSS OF SERVICE : Reference 40734 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40734   Issue : 2  
  Detected Date: 10/10/2013   Detected Time: 01:55  
  Start Date: 10/10/2013   Start Time: 01:55  
  Anticipated Clear Date: 10/10/2013   Anticipated Clear Time: 06:00  
  Next Update Date: 10/10/2013   Next Update Time: 05:30  
     
  Incident Headline: : HORAM ROAD ADSL 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to site to investigate cause of the failure, ETA unknown at present. Root cause and estimated time of repair are not known at present. Next update will be at 05:30.  
  Dialling Codes Affected:
01435
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUXTED MUX 101 & HADLOW DOWN MUX 101 : LOSS OF SERVICE : Reference 40733 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40733   Issue : 2  
  Detected Date: 10/10/2013   Detected Time: 01:47  
  Start Date: 10/10/2013   Start Time: 01:35  
  Anticipated Clear Date: 10/10/2013   Anticipated Clear Time: 06:00  
  Next Update Date: 10/10/2013   Next Update Time: 05:30  
     
  Incident Headline: : BUXTED MUX 101 & HADLOW DOWN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to site to investigate cause of the failure, ETA unknown at present. Root cause and estimated time of repair are not known at present. Next update will be at 05:30.  
  Dialling Codes Affected:
01825
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HORAM ROAD ADSL 101: LOSS OF SERVICE : Reference 40734 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40734   Issue : 1  
  Detected Date: 10/10/2013   Detected Time: 01:55  
  Start Date: 10/10/2013   Start Time: 01:55  
  Anticipated Clear Date: 10/10/2013   Anticipated Clear Time: 04:00  
  Next Update Date: 10/10/2013   Next Update Time: 03:30  
     
  Incident Headline: : HORAM ROAD ADSL 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 03:30.  
  Dialling Codes Affected:
01435
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUXTED MUX 101 & HADLOW DOWN MUX 101 : LOSS OF SERVICE : Reference 40733 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40733   Issue : 1  
  Detected Date: 10/10/2013   Detected Time: 01:47  
  Start Date: 10/10/2013   Start Time: 01:35  
  Anticipated Clear Date: 10/10/2013   Anticipated Clear Time: 03:30  
  Next Update Date: 10/10/2013   Next Update Time: 03:30  
     
  Incident Headline: : BUXTED MUX 101 & HADLOW DOWN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for {393} Broadband end users. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 03:30 or sooner if significant progress made.  
  Dialling Codes Affected:
01825
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUXTED MUX 101 & HADLOW DOWN MUX 101 : LOSS OF SERVICE : Reference 40732 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40732   Issue : FINAL  
  Detected Date: 10/10/2013   Detected Time: 01:06  
  Start Date: 10/10/2013   Start Time: 01:06  
  Actual Clear Date: 10/10/2013   Actual Clear Time: 01:15  
     
  Incident Headline: : BUXTED MUX 101 & HADLOW DOWN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Customer service automatically restored at 01:15. Loss of internet services for {393} Broadband end users. Please note additional customer impact. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01825
 
  Duration: 0 days 00 hours 09 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUXTED MUX 101 & HADLOW DOWN MUX 101 : LOSS OF SERVICE : Reference 40732 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40732   Issue : 2  
  Detected Date: 10/10/2013   Detected Time: 01:06  
  Start Date: 10/10/2013   Start Time: 01:06  
  Anticipated Clear Date: 10/10/2013   Anticipated Clear Time: 03:00  
  Next Update Date: 10/10/2013   Next Update Time: 03:00  
     
  Incident Headline: : BUXTED MUX 101 & HADLOW DOWN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for {393} Broadband end users. Please note additional customer impact.  
  Dialling Codes Affected:
01825
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.