Friday, August 31, 2012

Broadband Incident Report : : READING NODE 05211 : PARTIAL DEGRADED SERVICE : Reference 32293 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32293   Issue : FINAL  
  Detected Date: 31/08/2012   Detected Time: 17:54  
  Start Date: 31/08/2012   Start Time: 17:54  
  Actual Clear Date: 31/08/2012   Actual Clear Time: 18:07  
     
  Incident Headline: : READING NODE 05211 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: This notification is for an incident which is already clear. Service has been restored as of 18:07 by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0118301189
 
  Duration: 0 days 00 hours 13 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, August 29, 2012

Broadband Incident Report : : YEOVIL NODE 11068 : PARTIAL DEGRADED SERVICE : Reference 31385 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31385   Issue : FINAL  
  Detected Date: 29/08/2012   Detected Time: 09:12  
  Start Date: 29/08/2012   Start Time: 09:12  
  Actual Clear Date: 29/08/2012   Actual Clear Time: 09:31  
     
  Incident Headline: : YEOVIL NODE 11068 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 09:31; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0130501837019350196301984
018370193501963
 
  Duration: 0 days 00 hours 19 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : YEOVIL NODE 11068 : PARTIAL DEGRADED SERVICE : Reference 31385 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31385   Issue : 1  
  Detected Date: 29/08/2012   Detected Time: 09:12  
  Start Date: 29/08/2012   Start Time: 09:12  
  Anticipated Clear Date: 29/08/2012   Anticipated Clear Time: 11:12  
  Next Update Date: 29/08/2012   Next Update Time: 10:20  
     
  Incident Headline: : YEOVIL NODE 11068 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 10:20.
 
  Dialling Codes Affected:
0130501837019350196301984
018370193501963
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : YEOVIL NODE 11068 : PARTIAL LOSS OF SERVICE : Reference 31348 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31348   Issue : 1  
  Detected Date: 29/08/2012   Detected Time: 03:44  
  Start Date: 29/08/2012   Start Time: 03:42  
  Anticipated Clear Date: 29/08/2012   Anticipated Clear Time: 03:44  
  Next Update Date: 29/08/2012   Next Update Time: 03:47  
     
  Incident Headline: : YEOVIL NODE 11068 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service fully restored at 03:44 after a remote reset was performed  
  Dialling Codes Affected:
0130501404014580146001837
019350196301984LLST0To Fo
019350196301984
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, August 26, 2012

Broadband Incident Report : : 3 MUXES IN ABERDEENSHIRE : LOSS OF SERVICE : Reference 31064 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31064   Issue : FINAL  
  Detected Date: 26/08/2012   Detected Time: 06:52  
  Start Date: 26/08/2012   Start Time: 06:47  
  Actual Clear Date: 26/08/2012   Actual Clear Time: 08:42  
     
  Incident Headline: : 3 MUXES IN ABERDEENSHIRE : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 08:42 by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01330
 
  Duration: 0 days 01 hours 55 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 3 MUXES IN ABERDEENSHIRE : LOSS OF SERVICE : Reference 31064 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31064   Issue : 2  
  Detected Date: 26/08/2012   Detected Time: 06:52  
  Start Date: 26/08/2012   Start Time: 06:47  
  Anticipated Clear Date: 26/08/2012   Anticipated Clear Time: 10:45  
  Next Update Date: 26/08/2012   Next Update Time: 09:45  
     
  Incident Headline: : 3 MUXES IN ABERDEENSHIRE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site.  
  Dialling Codes Affected:
01330
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 3 MUXES IN ABERDEENSHIRE : LOSS OF SERVICE : Reference 31064 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31064   Issue : 1  
  Detected Date: 26/08/2012   Detected Time: 06:52  
  Start Date: 26/08/2012   Start Time: 06:47  
  Anticipated Clear Date: 26/08/2012   Anticipated Clear Time: 08:47  
  Next Update Date: 26/08/2012   Next Update Time: 08:15  
     
  Incident Headline: : 3 MUXES IN ABERDEENSHIRE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 08.15  
  Dialling Codes Affected:
01330
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.